Field Service Engineer (NorthWest)

Omega Resource Group; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Omega Resource Group is seeking a Field Service Engineer for the Northwest region. The role involves assembling and servicing complex components for the scientific industry, with a focus on electrical and mechanical fault diagnosis and repair.

You will install, troubleshoot, plan parts for repairs, and maintain clear communication with customers and internal teams. The position requires flexibility with start times, strong teamwork, and adherence to safety policies in a manufacturing environment.

Qualifications

• Electrical, mechanical and computer-based engineering skills.
• Experience with production equipment in a manufacturing setting.
• Strong communication and customer liaison abilities.

Responsibilities

• Install, investigate and repair faults on complex equipment.
• Plan parts/equipment and resources for repairs promptly.
• Communicate escalations, issues and delays to CSC and customers with reports.
• Assist customers and staff in identifying spare parts.
• Maintain health and safety compliance and company policies.

Skills

Electrical & Mechanical engineering

IT & diagnostics

Customer service & communication

Independent/small-team work

Job description

Position: Field Service Engineer (Northwest)

Location: M62 Corridor (Northwest)

Job Type: Permanent

My client, a specialist manufacturing business are on the hunt for a Field Service Engineer to join their team in their northern division!

Role and Responsibilities – Field Service Engineer (Northwest)

In this role, you will be assembling complex components and products for the scientific industry in line with tight tolerances and customer demand.

• Responsible for Installing, investigating and repairing machine faults of both Electrical and a Mechanical nature assigned by the CSC (Customer Support Centre)
• Plan and prepare the correct parts/equipment and resource needed for repairs assigned to you in a timely manner.
• Ensure clear communication of escalations/ problems / concerns or delays to the CSC / Supervisor / Customer and follow up with a report if required.
• To assist customers and internal staff with the identification of spare parts.
• Customer facing – clear communication to customer both verbal and written – take ownership of faults / calls assigned to you
• Demonstrate flexibility with start and finish times and cross skilling
• Provide Helpdesk / Telephone / Remote support when required.
• Observe Health and Safety & Working time regulations. To follow and Adhere to the Company handbook and company policy and procedures.

Experience or Qualifications – Field Service Engineer (Northwest)

• A wide range of electrical, mechanical and computer-based engineering skills.
• Experience of working on commercial equipment within a production environment alone and as part of a team is required.
• Consistently displaying a positive attitude towards customer service is a necessity, as is the ability to work within a close team, whilst displaying the necessary individual initiative required to achieve and maintain service targets and KPI's.
• Good communication, IT and customer liaison skills are essential to this role.
• Candidates who currently are a Field Service Engineer, Mobile Maintenance Engineer or Field Service Technician may be suitable for this position.