Field Service Engineer

Omega Resource Group; Beehive Workshops; Presencial; GBP 35.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company van

Laptop and mobile phone

25 days holiday + bank holidays

5% employer pension contribution

Life insurance/Death in service

Descripción de la vacante

Omega Resource Group is seeking a Field Service Engineer to service customer sites across the North East region. The role involves diagnosing electrical and mechanical faults, carrying out repairs, and supporting preventative maintenance on PLC-controlled and automated machinery.

You will travel extensively, build strong customer relationships, and contribute to project work alongside engineering and sales teams.

Formación

• Time-served apprenticeship or equivalent electrical/electromechanical qualification.
• Strong electrical fault-finding and controls experience.
• Good understanding of PLCs and industrial automation systems.
• Experience working on single phase, three phase and low voltage systems.
• Knowledge of pneumatics and hydraulics.
• Strong mechanical maintenance and repair skills.
• Previous field service, installation, commissioning or maintenance experience.
• Excellent communication and customer-facing skills.

Responsabilidades

• Provide customer training and technical support after installations.
• Diagnose electrical and mechanical faults and perform repairs.
• Respond to breakdowns to minimise downtime.
• Work with PLC-controlled and automated machinery.
• Support preventative maintenance and equipment optimisation.
• Produce detailed service reports and technical documentation.
• Maintain records in the CRM system.
• Build and maintain relationships with customers across the region.
• Collaborate with engineering, technical and sales teams on projects.
• Identify opportunities for improvements and customer enhancements.

Conocimientos

Electrical fault-finding

PLCs & automation

Maintenance engineering

Customer facing skills

Driving licence

Travel readiness

Mechanical maintenance

NVQ Level 3 cert

Educación

Time-served apprenticeship

NVQ Level 3

C&G or equivalent electrical/electromechanical

Herramientas

PLC software

Industrial automation systems

Descripción del empleo

Field Service Engineer

North East Region.

Monday to Thursday 08:00 to 17:00 | Friday 08:00 to 14:30.

£35,(Apply online only) - £40,(Apply online only) + Company Van + Overtime + Excellent Benefits.

About the Opportunity.

An exciting opportunity has become available for a Field Service Engineer. Working across customer sites throughout the North East region, you'll play a key role in supporting customers, delivering projects and maintaining high levels of service whilst building long-term relationships. The position would suit a hands-on engineer with strong electrical and mechanical fault-finding skills who enjoys working independently and travelling to customer sites.

Key Responsibilities - Field Service Engineer

• Provide customer training and technical support following installations.
• Diagnose electrical and mechanical faults and carry out effective repairs.
• Respond to breakdown situations and minimise customer downtime.
• Work with PLC-controlled and automated machinery.
• Support customers with preventative maintenance and equipment optimisation.
• Produce detailed service reports and technical documentation.
• Maintain accurate records through the company CRM system.
• Build and maintain strong customer relationships across your region.
• Work closely with engineering, technical and sales teams to support projects.
• Identify opportunities for continuous improvement and customer enhancements.
• Manage workload, travel schedules and project commitments effectively.
• Ensure all work is completed in line with health and safety requirements.
• Participate in a 1 week in 7 on-call rotation once fully trained.

Experience / Qualifications - Field Service Engineer

• Time-served apprenticeship, NVQ Level 3, C&G or equivalent Electrical / Electromechanical Engineering qualification.
• Strong electrical fault-finding and controls experience.
• Good understanding of PLCs and industrial automation systems.
• Experience working on single phase, three phase and low voltage systems.
• Working knowledge of pneumatics and hydraulics.
• Strong mechanical maintenance and repair skills.
• Previous field service, installation, commissioning or maintenance engineering experience.
• Excellent communication and customer-facing skills.
• Ability to work independently and manage priorities effectively.Full UK driving licence and willingness to travel extensively.
• Passport and flexibility for occasional overseas travel.
• Ex-Forces engineering backgrounds are encouraged to apply.

Benefits - Field Service Engineer

• Salary of £35,(Apply online only) - £40,(Apply online only) depending on experience.
• Company van, laptop and mobile phone.
• Monday to Friday working week with a 2:30pm finish every Friday.
• 25 days holiday plus bank holidays.
• Additional holiday entitlement based on length of service.
• 5% employer pension contribution.
• Income protection scheme.
• Death in service cover.
• Enhanced maternity and paternity pay.
• 24/7 GP access, wellbeing and mental health support.
• Free eye tests.
• Access to independent financial advice.
• Training and long-term career development opportunities.
• Health and wellbeing discounts and benefits platform.

Additional Information

Covering customer sites across the North East region.

Typically 20,(Apply online only) to 30,(Apply online only) miles travel per year.

Occasional overseas travel may be required.

Participation in a 1 week in 7 out-of-hours support rota once competent on products.

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Omega is acting as an Employment Agency in relation to this vacancy.

Ideal background / Previous roles may include:

• Field Service Engineer
• Service Engineer
• Installation Engineer
• Commissioning Engineer
• Automation Engineer
• Electrical Engineer
• Multi-Skilled Engineer