Field Service Engineer (Northwest)

Staffline; Bradford; On-site; GBP 32,000 - 52,000; Full time

Job summary

Staffline is seeking a Field Service Engineer to join the Northwest division, covering the M62 Corridor. The role involves assembling complex components and products for the scientific industry with tight tolerances and customer demand.

Key duties include installing, investigating and repairing machine faults (electrical and mechanical). Plan parts and resources, communicate escalations to the CSC and customers, and provide remote support where required.

Qualifications

• A wide range of electrical, mechanical and computer-based engineering skills.
• Experience of working on commercial equipment within a production environment is required.
• Good communication, IT and customer liaison skills are essential to this role.

Responsibilities

• Install, investigate and repair machine faults (electrical and mechanical) as assigned by the CSC.
• Plan and prepare the correct parts/equipment and resources for repairs in a timely manner.
• Communicate escalations/problems/concerns to the CSC/Supervisor/Customer and follow up with a report if required.

Skills

Electrical skills

Mechanical skills

IT skills

Customer service

Job description

Position: Field Service Engineer (Northwest)
Location: M62 Corridor (Northwest)
Job Type: Permanent

My client, a specialist manufacturing business are on the hunt for a Field Service Engineer to join their team in their northern division!

Role and Responsibilities - Field Service Engineer (Northwest)
In this role, you will be assembling complex components and products for the scientific industry in line with tight tolerances and customer demand.

Other responsibilities include:

• Responsible for Installing, investigating and repairing machine faults of both
• Electrical and a Mechanical nature assigned by the CSC (Customer Support Centre)
• Plan and prepare the correct parts/equipment and resource needed for repairs assigned to you in a timely manner.
• Ensure clear communication of escalations/ problems / concerns or delays to the CSC / Supervisor / Customer and follow up with a report if required.
• To assist customers and internal staff with the identification of spare parts.
• Customer facing - clear communication to customer both verbal and written - take ownership of faults / calls assigned to you
• Demonstrate flexibility with start and finish times and cross skilling
• Provide Helpdesk / Telephone / Remote support when required.
• Observe Health and Safety & Working time regulations. To follow and Adhere to the Company handbook and company policy and procedures.

Experience or Qualifications - Field Service Engineer (Northwest)

• A wide range of electrical, mechanical and computer-based engineering skills.
• Experience of working on commercial equipment within a production environment alone and as part of a team is required.
• Consistently displaying a positive attitude towards customer service is a necessity, as is the ability to work within a close team, whilst displaying the necessary individual initiative required to achieve and maintain service targets and KPI's.
• Good communication, IT and customer liaison skills are essential to this role.

Candidates who currently are a Field Service Engineer, Mobile Maintenance Engineer or Field Service Technician may be suitable for this position.

For more information regarding this Field Service Engineer (Northwest) role please contact Ben Herd on #removed# or #removed#

For details of other opportunities available within your chosen field please visit our website #removed#