Field Service Engineer

Omega Resource Group; North East; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Company van

Laptop

Mobile phone

2:30pm finish Fridays

25 days holiday

Bank holidays

Employer pension contribution

Income protection

Death in service cover

Enhanced maternity and paternity pay

GP access

Free eye tests

Training and career development

Wellbeing discounts

Job summary

Omega Resource Group is seeking a Field Service Engineer to service customer sites across the North East. You will diagnose faults, perform repairs and deliver projects while building long-term customer relationships.

A hands-on engineer with electrical and mechanical fault-finding skills and willingness to travel is ideal for this role. The position offers a Monday–Thursday 08:00–17:00 schedule, Friday 08:00–14:30, a salary of £35,000–£40,000 plus a company van, overtime and extensive benefits.

Qualifications

• Time-served apprenticeship or NVQ Level 3 / C&G or equivalent Electrical / Electromechanical qualification.
• Strong electrical fault-finding and controls experience.
• Good understanding of PLCs and industrial automation systems.
• Experience with single phase, three phase and low voltage systems.
• Driving licence and willingness to travel.

Responsibilities

• Provide customer training and technical support following installations.
• Diagnose electrical and mechanical faults and carry out effective repairs.
• Respond to breakdown situations and minimise customer downtime.
• Work with PLC-controlled and automated machinery.
• Support customers with preventative maintenance and equipment optimisation.
• Produce detailed service reports and technical documentation.
• Maintain accurate records through the company CRM system.
• Build and maintain strong customer relationships across your region.
• Work closely with engineering, technical and sales teams to support projects.
• Identify opportunities for continuous improvement and customer enhancements.
• Manage workload, travel schedules and project commitments effectively.
• Ensure all work is completed in line with health and safety requirements.
• Participate in a 1 week in 7 on-call rotation once fully trained.

Skills

Electrical fault-finding

PLCs

Industrial automation

Customer facing

Education

NVQ Level 3 / C&G or equivalent

Tools

PLC systems

Job description

Field Service Engineer

North East Region

Monday to Thursday 08:00 to 17:00 | Friday 08:00 to 14:30

£35,000 - £40,000 + Company Van + Overtime + Excellent Benefits

About the Opportunity

An exciting opportunity has become available for a Field Service Engineer. Working across customer sites throughout the North East region, you'll play a key role in supporting customers, delivering projects and maintaining high levels of service whilst building long-term relationships. The position would suit a hands‑on engineer with strong electrical and mechanical fault‑finding skills who enjoys working independently and travelling to customer sites.

Key Responsibilities - Field Service Engineer

• Provide customer training and technical support following installations.
• Diagnose electrical and mechanical faults and carry out effective repairs.
• Respond to breakdown situations and minimise customer downtime.
• Work with PLC-controlled and automated machinery.
• Support customers with preventative maintenance and equipment optimisation.
• Produce detailed service reports and technical documentation.
• Maintain accurate records through the company CRM system.
• Build and maintain strong customer relationships across your region.
• Work closely with engineering, technical and sales teams to support projects.
• Identify opportunities for continuous improvement and customer enhancements.
• Manage workload, travel schedules and project commitments effectively.
• Ensure all work is completed in line with health and safety requirements.
• Participate in a 1 week in 7 on-call rotation once fully trained.

Experience / Qualifications - Field Service Engineer

• Time-served apprenticeship, NVQ Level 3, C&G or equivalent Electrical / Electromechanical Engineering qualification.
• Strong electrical fault-finding and controls experience.
• Good understanding of PLCs and industrial automation systems.
• Experience working on single phase, three phase and low voltage systems.
• Working knowledge of pneumatics and hydraulics.
• Strong mechanical maintenance and repair skills.
• Previous field service, installation, commissioning or maintenance engineering experience.
• Excellent communication and customer‑facing skills.
• Ability to work independently and manage priorities effectively.
• Full UK driving licence and willingness to travel extensively.
• Passport and flexibility for occasional overseas travel.
• Ex-Forces engineering backgrounds are encouraged to apply.

Benefits - Field Service Engineer

• Salary of £35,000 - £40,000 depending on experience.
• Company van, laptop and mobile phone.
• Monday to Friday working week with a 2:30pm finish every Friday.
• 25 days holiday plus bank holidays.
• Additional holiday entitlement based on length of service.
• 5% employer pension contribution.
• Income protection scheme.
• Death in service cover.
• Enhanced maternity and paternity pay.
• 24/7 GP access, wellbeing and mental health support.
• Free eye tests.
• Access to independent financial advice.
• Training and long-term career development opportunities.
• Health and wellbeing discounts and benefits platform.

Additional Information

• Covering customer sites across the North East region.
• Typically 20,000 to 30,000 miles travel per year.
• Occasional overseas travel may be required.
• Participation in a 1 week in 7 out-of-hours support rota once competent on products.

Ideal background / Previous roles may include: Field Service Engineer, Service Engineer, Installation Engineer, Commissioning Engineer, Automation Engineer, Electrical Engineer, Multi-Skilled Engineer