Field Service Engineer – Microscopy

Mase Consulting Ltd; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Regular Pay Reviews

Private Medical Insurance

Up to 10% Matched Pension

Life Assurance

Income Protection Insurance

27 Days Holiday + Public Holidays

Job summary

Mase Consulting Ltd is seeking a Masters or PhD educated Service Engineer to deliver on-site calibration and service for a specialist microscopy equipment manufacturer in London. You will shadow training, visit academic and research sites, manage cases, and progressively develop high-level product expertise.

Ideal candidates hold a Masters/PhD in Optics or Microscopy, with hands-on microscopy experience, and possess autonomy, planning, and strong communication.

Qualifications

• Masters or PhD level education with proven knowledge and hands-on microscopy experience.
• Heavy microscopy user or experience building/adding microscope components.
• Degree holders with 1+ years as technician or service engineer on analytical instruments acceptable.

Responsibilities

• Provide first-class service and calibration support across London territory.
• Attend customer sites including academia and research organisations.
• Manage own service cases and calendar with diary management.
• Calibrate, repair, service, and maintain high-value microscopy equipment.
• Provide on-site and remote maintenance, fault finding, and diagnostic support to board level.
• Submit accurate and timely service reports.

Skills

Microscopy experience

Optics knowledge

Education

Masters/PhD in Optics

Job description

Looking for a company that will provide you with unrivalled training along with an environment that ensures you remain engaged and technically challenged?

This specialist microscope manufacturer is searching for Masters or PhD educated individual with proven hands‑on experience using microscopy and a desire to move into Service Engineering.

Why This Company?

My client is a global manufacturer of microscopy equipment and has pushed the boundaries of technology enabling a high level of accuracy in a number of critical applications. Recognised as an industry leader with fantastic career development opportunities they have become the employer of choice within the sector.

• Regular Pay Reviews
• Private Medical Insurance
• Up to 10% Matched Pension
• Life Assurance
• Income Protection Insurance
• 27 Days Holiday (rising with service) + Public Holidays

About The Role

The successful candidate will provide first‑class service and calibration support to my client’s customer base across the assigned territory (London).

Other duties will include: -

• Undergoing training which will involve shadowing experienced engineers.
• Attending a variety of customer sites including both academia and research organisations.
• Managing your own support cases and diary.
• Calibrating, repairing, servicing, and maintaining a range of high‑value microscopy equipment.
• Providing effective on‑site customer support including system installation (hardware & software) and commissioning.
• Providing site based and remote maintenance (preventative and reactive), fault finding and diagnostic support to board level.
• Developing a high level of technical expertise within your assigned product category.
• Submitting accurate and timely service reports.

About You

The ideal candidate will be educated to Masters or PhD level with proven knowledge and experience within the area of Optics and Microscopy. Candidates should be a heavy microscopy user or possibly been involved in building and adding elements to increase microscope functionality.

Degree level candidates will be considered should they possess a minimum of 1 years' experience working as a technician or service engineer on analytical instruments.

Candidates must have an excellent work ethic and the ability to operate autonomously.

Other key skills include:

• An enthusiastic and professional communicator.
• Full UK driving Licence.
• Willingness to learn.
• Well organised, self‑motivated and approachable personality.
• Rights to work in the UK (Sponsorship is not offered)

Job Ref: 173-3600-LI

Location: Covering Zone 1-6 London (Ideally applicants will be based within a 45 minute train journey of one of the mainline stations such as Paddington, Kings Cross, Waterloo or Euston)

Keywords: Service Engineer, Field Engineer, Field Service, Technical Support Engineer, Customer Support Engineer, Installation Engineer, Support Specialist, Technical Specialist, Field Technician, Service Technician, Senior Technician, Support Technician, Installation Technician, Engineering, PhD, Masters, Life Science, Live Cell Imaging, Microscopy, Microscopes, Microscope, Laser Scanning, Spinning Disc, Confocal, Widefield, Brightfield, Optical Microscopy, Digital Microscope, Cell Imaging, Lasers, Optics, Biology, Biological Science