Field Service Engineer - Scientific Instrumentation

Scientia Talent Ltd; West Midlands; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Company car

Bonus scheme

Technical training

Career progression

Job summary

Scientia Talent Ltd. is seeking a Field Service Engineer to cover the Midlands. You will manage maintenance, calibration, and repair of analytical instruments at customer sites, with full product training provided.

A strong emphasis on hands-on fault-finding and clear communication is expected as you support a growing UK service team. You will travel to customer sites, maintain documentation, and contribute to CRM records.

Qualifications

• Experience with analytical instruments is preferred.
• Strong fault-finding on electronics and test equipment.
• Comfortable using CRM systems and MS Office for reporting.

Responsibilities

• Carry out planned maintenance and calibration of analytical instruments.
• Diagnose and repair faults at customer sites or in-house.
• Install new systems and train customers on operation.
• Provide remote technical support by phone and online.

Skills

Instrument maintenance

Fault finding

CRM experience

MS Office

Strong communicator

Education

HNC in engineering/science

Tools

CRM software

Job description

Scientia Talent have partnered with a well-established, manufacturer of high-precision laboratory and process instruments. Following continued growth in their UK service business, they are now looking to appoint a Field Service Engineer to cover the Midlands. You'll look after a broad portfolio of advanced analytical instruments, with full product training provided. They value attitude as much as experience: people who take pride in their work, want to be part of the company and are keen to grow with it.

Key Responsibilities

• Carry out planned preventative maintenance and calibration of analytical instruments to company service standards, completing all documentation accurately
• Diagnose and repair faults at customer sites or in-house, providing detailed service reports
• Install new systems and train customers on operation and routine care
• Provide remote technical support to customers and colleagues by phone and online
• Support the wider service team on larger multi-instrument contracts, including occasional overnight stays
• Manage your own diary, car stock, and calibrated tools and test equipment
• Spot service and instrument sales opportunities during visits and record all activity in the CRM system
• HNC or above in an engineering or science discipline (electronics preferred), or equivalent experience or forces technical training
• Field service experience on complex technical equipment. Analytical or laboratory instrumentation is ideal, but experience from other complex electromechanical equipment such as print and office equipment, weighing systems or medical devices will be considered
• Strong electronic fault-finding skills and confidence with standard test equipment.
• Organised, self-motivated and a clear communicator, comfortable with CRM systems and MS Office
• Full, clean UK driving licence

What’s on Offer

• Competitive base salary plus company and performance-related bonus
• Company car and a competitive benefits package
• Full technical training across a broad, advanced product portfolio
• A stable, independently owned business focused on long-term growth rather than short-term targets
• A supportive management style that empowers engineers and invests in their development
• Genuine potential for progression within a growing service team

Equal Opportunity & Accessibility

We are committed to supporting an inclusive recruitment process for all candidates. We do not discriminate on the basis of age, disability, gender identity, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. If you require any adjustments or support during the process, please let us know. We’ll work with our client to ensure appropriate arrangements are in place.