Field Service Engineer - Medical Diagnostics: Drive Uptime

Roche; Greater London; On-site; GBP 52,000 - 75,000; Full time

Job summary

Roche UK is seeking a Field Service Engineer to ensure maximum uptime of Roche diagnostics systems across regions. You will perform on-site and remote diagnostics, preventive maintenance, and customer training to optimise performance.

The role requires a degree in Electrical/Mechanical Engineering and strong IVD industry experience, with the ability to travel across the North and surrounding areas. Roche offers a supportive, collaborative environment.

Qualifications

• Degree or equivalent in Electrical/Mechanical Engineering preferred.
• HNC/HND with proven track record encouraged.
• Extensive IVD industry experience providing technical support.
• Strong analytical, troubleshooting and pressure-management skills.

Responsibilities

• Deliver electro-mechanical hardware support, including routine proactive and reactive tasks and technical training.
• Troubleshoot faults, perform preventive maintenance, and generate reports to improve efficiency.
• Provide technical training to customers on Roche diagnostic systems.
• Maintain regulatory documentation and compliance.
• Build relationships with peers and stakeholders to align service and sales.
• Participate in internal review meetings to ensure service excellence.

Skills

Electrical Engineering

Mechanical Engineering

IVD industry experience

Analytical skills

Troubleshooting

Communication

Education

Electrical/Mechanical Engineering degree

HNC/HND qualification

Job description

Roche UK is seeking a Field Service Engineer to ensure maximum uptime of Roche diagnostics systems across regions. You will perform on-site and remote diagnostics, preventive maintenance, and customer training to optimise performance.

The role requires a degree in Electrical/Mechanical Engineering and strong IVD industry experience, with the ability to travel across the North and surrounding areas. Roche offers a supportive, collaborative environment.