Field Service Engineer – Diagnostics & 7‑Day Support

F. Hoffmann-La Roche AG; Brighton; Vor Ort; GBP 35.000 - 52.000; Vollzeit

Zusammenfassung

Roche Diagnostics seeks a Field Service Engineer to assure maximum uptime of Roche’s systems across the Kent area, with field-based assignments in the UK. You will address electro-mechanical faults, perform preventive maintenance, and deliver on-site or remote diagnostics to customers.

You will bring strong troubleshooting skills, a customer-focused approach, and a background in Electrical/Mechanical Engineering, preferably with IVD industry experience, to drive service excellence and regulatory

Qualifikationen

• Degree in Electrical/Mechanical Engineering preferred or equivalent experience (HNC/HND accepted).
• Extensive experience in IVD industry with strong technical support background.
• Excellent analytical and troubleshooting abilities, capable of working under pressure in a team.
• Customer-focused mindset with ability to navigate matrix environments and train others.

Aufgaben

• Provide electro-mechanical hardware support with routine proactive and reactive tasks.
• Troubleshoot faults, perform preventive maintenance and generate efficiency reports.
• Deliver technical training to customers to maximise Roche diagnostic systems use.
• Maintain regulatory documentation to ensure compliance and service quality.
• Build relationships with peers and stakeholders to align service and sales objectives.
• Participate in internal reviews to drive service excellence.

Kenntnisse

Electrical engineering

Mechanical engineering

Troubleshooting

Customer service

Field service

Ausbildung

Degree in Electrical/Mechanical Engineering

Jobbeschreibung

Roche Diagnostics seeks a Field Service Engineer to assure maximum uptime of Roche’s systems across the Kent area, with field-based assignments in the UK. You will address electro-mechanical faults, perform preventive maintenance, and deliver on-site or remote diagnostics to customers.

You will bring strong troubleshooting skills, a customer-focused approach, and a background in Electrical/Mechanical Engineering, preferably with IVD industry experience, to drive service excellence and regulatory