Field Service Engineer - Medical Devices

Nicholas Associates Group Limited; Sunbury-on-Thames; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading specialist manufacturer in the scientific sector is seeking a Field Service Engineer to provide support across the South of England, with occasional travel. Responsibilities include diagnosing faults, performing maintenance, and providing training on laboratory equipment. The ideal candidate will have a strong engineering background, excellent communication skills, and a full UK / EU driving licence. The role offers a competitive salary of up to £35,000 and comprehensive benefits. Join a dedicated team focused on quality and customer satisfaction.

Benefits

Competitive salary up to £35,000

Strong benefits package

Qualifications

• Experience supporting technical, laboratory, or medical equipment is desirable.
• Must be based in the South-East and possess a flexible working approach.

Responsibilities

• Plan and complete customer site visits across the region.
• Diagnose faults and repair laboratory equipment.
• Carry out equipment surveys and installations.
• Deliver customer and distributor training (on site and in-house).
• Perform routine servicing, preventative maintenance, and calibration.
• Respond to customer calls and emails professionally and promptly.
• Maintain accurate service records and documentation.

Skills

Engineering or technical background

Strong fault-finding and diagnostic abilities

Good understanding of IT infrastructure

Excellent communication skills

Strong customer focus

Full, clean UK / EU driving licence

Flexible approach to working hours and locations

Job description

Field Service Engineer

Region: South of England (with occasional UK-wide travel)

Type: Full-Time, Field-Based

About the Company

Our client design and manufacture advanced medical device equipment used in research and medical laboratory environments worldwide. With a friendly, supportive team and a strong commitment to quality, they are now looking to expand their field service capability.

The Opportunity

They are seeking a highly organised and experienced Field Service Engineer to support customers across the South of the UK, with occasional travel to the North when required. You will carry out servicing, repairs, installations, preventative maintenance, calibration and customer training on specialist laboratory equipment. This position suits someone who is confident working independently, able to manage their own schedule, and comfortable travelling regularly.

Full product training will be provided; however, previous experience in a similar field-based engineering role is essential.

Key Responsibilities

• Plan and complete customer site visits across the region


• Diagnose faults and repair laboratory equipment


• Carry out equipment surveys and installations


• Deliver customer and distributor training (on site and in-house)


• Perform routine servicing, preventative maintenance and calibration


• Respond to customer calls and emails professionally and promptly


• Maintain accurate service records and documentation

Skills & Experience

• Engineering or technical background


• Strong fault-finding and diagnostic abilities


• Experience supporting technical, laboratory or medical equipment (desirable)


• Good understanding of IT infrastructure


• Excellent communication skills, both spoken and written


• Strong customer focus and professional approach


• Full, clean UK / EU driving licence


• Based in the South-East


• Flexible approach to working hours and locations

You’ll join a respected specialist manufacturer operating in a niche scientific market, offering a competitive salary up to £35,000 and a strong benefits package.

Sounds good, how do I apply?

• Option 1 : Click the apply button, don't worry if you don't have an up-to-date CV, we can discuss whatever you have to hand.


• Option 2 : Find Morgan Veness on LinkedIn and drop me a message or connection request

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.