Field Service Engineer - IT Desktop and Printer Support

A&O IT Group; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT services provider in the UK is looking for a Field Engineer to provide break/fix support for printers, laptops, and desktops. The role includes diagnosing and repairing devices to board level, delivering Level 1 support for Windows systems, and maintaining service records. Candidates must have a full UK driving license and the legal right to work in the UK. This position requires strong problem-solving and communication skills and flexibility to travel to various customer locations across the UK.

Benefits

Company vehicle

Fuel card

Qualifications

• Full UK driving licence with no more than 6 penalty points.
• Legal right to work in the UK.
• No restrictions for UK Security Clearance.
• Flexibility in working hours based on business needs.

Responsibilities

• Provide break/fix support for printers, MFPs, laptops, and desktops.
• Diagnose and repair devices to board level.
• Deliver Level 1 support for Windows systems.
• Troubleshoot network connectivity issues.
• Maintain accurate service records.
• Ensure excellent customer service during support.
• Travel to various customer locations as required.

Skills

Printer and MFP engineering

Repair to board level

Laptops and desktops repair

Desk side support for Windows environments

Hands-and-feet network support

Problem-solving skills

Communication skills

Job description

Birmingham and surrounding areafield based role.

Company vehicle and fuel card provided

Key Responsibilities

• Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.

• Diagnose and repair devices to board level with accuracy and efficiency.

• Deliver Level 1 desk side support for Windows-based systems.

• Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.

• Maintain accurate records of work completed, parts used, and updates in service systems.

• Ensure excellent customer service and communication at all times.

• Travel to various customer locations across the UK as required.

Must Haves

• Full UK driving licence with no more than 6 penalty points.

• Legal right to work in the UK.

• No restrictions that would preclude gaining UK Security Clearance (SC).

• Flexibility to work variable start and finish times depending on business needs.

Skills & Experience

• Proven experience as a printer and MFP engineer, including repair to board level.

• Demonstrated ability to repair laptops and desktops to board level; vendor certifications highly advantageous (e.g., Lenovo, HP, Dell).

• Hands-on experience providing desk side support (L1) for Windows environments.

• Experience with hands-and-feet network support, including replacing switches, patching, and hardware swaps.

• Strong problem-solving skills and ability to work independently.

• Excellent communication and customer-facing skills.

Desirable

• Vendor certifications (Lenovo, HP, Dell, Canon, Ricoh, etc.).

• Experience working in field service roles covering multiple customer sites.

ABOUT US:

A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.