Field Service Engineer II – Onsite Tech & Troubleshooter

Dell; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global technology company is seeking a Field Service Engineer to join their Product Services team. The role involves providing technical support at customer sites, including troubleshooting, installation, and maintenance. The ideal candidate should have a bachelor's degree and at least two years of relevant experience, along with a full clean driver’s license. This position offers an opportunity to work with advanced technology and contribute to meaningful projects. Flexibility in working patterns is required.

Qualifications

• 2+ years of related experience in a professional role.
• Full clean driver’s license.
• Flexibility to support stand-by rota.

Responsibilities

• Drive timely onsite services such as break-fix support.
• Onsite troubleshooting for customer sites.
• Escalation ownership and management.

Skills

Commitment to Continuous Learning

Technical Acumen

Mentoring Colleagues

Break-Fix

Case Management

Customer Service

Flexibility to working pattern

Escalation Management

Installation Support

Technical Troubleshooting

Education

Bachelor’s degree or equivalent experience

Job description

A global technology company is seeking a Field Service Engineer to join their Product Services team. The role involves providing technical support at customer sites, including troubleshooting, installation, and maintenance. The ideal candidate should have a bachelor's degree and at least two years of relevant experience, along with a full clean driver’s license. This position offers an opportunity to work with advanced technology and contribute to meaningful projects. Flexibility in working patterns is required.