Field Service Engineer – Dispensing Equipment Specialist

Lyreco Group; England; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Company vehicle

31 days holiday

Pension & Life Assurance

Cycle to Work

Eye care vouchers

Volunteer days

Career development program

Employee referral scheme

Long service awards

Job summary

Lyreco Group in the UK is seeking a Technical Customer Service Engineer to join our Engineering team. This field-based role covers Hertfordshire and surrounding areas, offering a hands-on environment where you diagnose faults, install and service dispensing equipment, and keep customers operating safely.

You'll work across customer sites, maintain equipment, complete service records, and build strong relationships with clients.

Qualifications

• Practical engineering experience with diagnosing and resolving faults.
• Competence with electrical systems and reading diagrams, plus basic plumbing skills.
• Hands-on problem solving with attention to detail.
• Ability to work independently in a field-based role while staying part of a team.
• Strong communication and relationship-building with customers.
• Good organisation and IT skills; maintain accurate service records.
• Hold a full UK driving licence.
• 2–5 years' engineering experience with dispensing or dosing equipment preferred.

Responsibilities

• Provide hands-on technical support across customer sites, installing, servicing and maintaining equipment.
• Diagnose faults, troubleshoot issues and complete repairs to keep systems running.
• Carry out planned servicing and preventative maintenance.
• Test equipment and perform quality/safety checks to required specs.
• Identify replacement parts and ensure correct components are ordered.
• Complete electronic job sheets and communicate with Technical Customer Services.
• Manage van stock, equipment and workload while delivering a professional service.

Skills

Practical engineering experience

Electrical diagrams

Hands-on approach

Independent field work

Good communication

IT skills & service records

Full UK driving licence

Dispensing/dosing equipment exp

Job description

Lyreco Group in the UK is seeking a Technical Customer Service Engineer to join our Engineering team. This field-based role covers Hertfordshire and surrounding areas, offering a hands-on environment where you diagnose faults, install and service dispensing equipment, and keep customers operating safely.

You'll work across customer sites, maintain equipment, complete service records, and build strong relationships with clients.