Field Service Engineer – Technical Equipment Support

Lyreco UK and Ireland; England; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Company vehicle

31 days holiday incl. bank holidays

Pension & Life Assurance Scheme

Cycle to Work Scheme

Eye care vouchers

Volunteer days

Job summary

Lyreco UK and Ireland is seeking a Technical Customer Service (TCS) Engineer to join our Engineering team. This field-based role covers Surrey and surrounding areas, with a hands-on focus on installing, diagnosing and repairing dispensing and dosing equipment.

You will service customer sites, carry out preventative maintenance and ensure safe, compliant operation of equipment. A full UK driving licence and 2–5 years of relevant experience are preferred, with strong communication to keep

Qualifications

• Practical engineering experience with the confidence to diagnose and resolve technical faults.
• Competence working with electrical systems, including reading electrical diagrams, alongside basic plumbing skills.
• A practical, hands-on approach with strong problem-solving skills and attention to detail.
• The confidence to work independently in a field-based role while remaining part of a wider team.
• Good communication skills and the ability to build positive relationships with customers.
• Good organisation and IT skills, with the ability to manage your workload and complete accurate service records.
• A full UK driving licence.
• Ideally, 2-5 years' engineering experience working with dispensing or dosing equipment, or similar systems.

Responsibilities

• Install and commission dispensing and dosing equipment across customer sites.
• Diagnose faults, troubleshoot issues and complete repairs to get equipment back up and running.
• Carry out planned servicing and preventative maintenance across customer sites.
• Test equipment and complete quality and safety checks to ensure compliance.
• Identify required replacement parts and ensure correct components are ordered and available.
• Complete accurate electronic job sheets and maintain regular communication with the Technical Customer Services team.
• Take ownership of van stock, equipment and workload while delivering a professional service.

Skills

Engineering knowledge

Electrical systems

Problem solving

Independent work

Customer interaction

Tools

Reading electrical diagrams

Job description

Lyreco UK and Ireland is seeking a Technical Customer Service (TCS) Engineer to join our Engineering team. This field-based role covers Surrey and surrounding areas, with a hands-on focus on installing, diagnosing and repairing dispensing and dosing equipment.

You will service customer sites, carry out preventative maintenance and ensure safe, compliant operation of equipment. A full UK driving licence and 2–5 years of relevant experience are preferred, with strong communication to keep