Field Service Engineer

NCR Atleos; Lincoln; Hybrid; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Company vehicle

28 days holiday (24+ after years)

Private medical cover

Job summary

NCR Atleos in Lincoln, England seeks a Field Service Engineer to diagnose faults and repair ATM modules on-site within an assigned territory. You will install, maintain, and repair equipment, take ownership of customer issues and ensure SLA compliance, with a health and safety first approach.

The role involves travel, lifting and long periods on the job, and full training with a company vehicle. £31,000–£33,000 depending on experience, 42.5 hours across 5 days with weekend rota coverage.

Qualifications

• Valid Full UK driving license
• Experience in break/fix, IT, computer/mechanical repair
• Experience with Windows operating systems
• High level of mechanical/electrical aptitude

Responsibilities

• Diagnose faults and repair/replace ATM modules on-site
• Install, maintain and repair equipment within a territory/region
• Own customer issues and ensure SLA compliance
• Adhere to Health & Safety policy and guidelines

Skills

Valid UK driving licence

Field service troubleshooting

Customer-facing skills

Problem-solving

Windows OS knowledge

PC hardware maintenance

Mechanical/electrical aptitude

Tools

Windows OS

PC hardware

Job description

## Field Service EngineerApply: LINCOLN, ENGLAND, GBR: Full time: Posted Today: R1154778**About NCR Atleos**NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.**Join a Global Leader in Financial Technology – Become an ATM Field Engineer at NCR Atleos!** * Job Title: **Field Service Engineer*** Location: **Lincoln** area – Field Work* Salary: **£31,000 - £33,000** depending on experience* Hours: **42.5 per week** across 5days with weekend work on rota basis **MAIN RESPONSIBILITIES:*** Diagnose faults and perform repair or replacement of ATM modules on-site* Install, maintain, and repair equipment within an assigned territory/region* Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements* Carry out work with adherence to the Health & Safety Policy* Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods* **Full training and equipment provided.** Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)**KEY QUALIFICATIONS:*** **Valid Full UK manual driving license*** Strong local geographical knowledge* Experience in break/fix, IT, computer/mechanical repair* Basic computer hardware and software knowledge* Experience with Windows operating systems* Experience in general PC hardware and software maintenance* High level of mechanical/electrical aptitude* PIA licences desirable, but if you don’t hold one, it will be provided * Excellent interpersonal skills and customer facing relationship skills* Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure**PREFERRED QUALIFICATIONS (NOT ESSENTIAL):** * NCR/Wincor ATMs experience Previous Field Based experience Previous Engineering experience **PLEASE NOTE:**All successful candidates will need to provide a **traceable work and education history**, complete a criminal record and credit background check. **WHAT WE CAN OFFER YOU:*** **£31,000 - £33,000** depending on experience* Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)* 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes brake)* 24 days holiday, rises to 25 after 5 years’ service.* Competitive defined contribution company pension with Fidelity.* 75% Employer funded single private medical cover with the option to buy additional cover.* Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.* Employee life assurance.* Employer funded Income protection scheme.* Employee Assistance Programme, with 24/7 counselling service.* Access to MYGYM discounts for membership offers and discounts.* Access to a range of lifestyle discounts.