Field Service Engineer

NCR Atleos; York and North Yorkshire; Hybride; GBP 31 000 - 33 000; Plein temps

Avantages offerts par ce poste

Company vehicle

Fuel card

Private medical

Pension

Life assurance

Income protection

Employee Assistance Programme

Gym discounts

Holiday entitlement 24 days (25 after

Résumé du poste

NCR Atleos is seeking a Field Service Engineer to diagnose faults and repair ATM modules on-site in East Yorkshire. The role involves field travel, installation, maintenance, and repair of equipment within a defined territory, with strong emphasis on customer satisfaction and SLA adherence.

You will work under Health & Safety guidelines, with full training and equipment provided. A company vehicle is available for personal use with fuel card and mileage terms.

Qualifications

• Diagnose faults and repair ATM modules on-site.
• Prolonged travel and lifting may be required.
• Experience in break/fix, IT and computer/mechanical repair is beneficial.

Responsabilités

• Diagnose faults and repair or replace ATM modules on-site.
• Install, maintain and repair equipment within a territory.
• Take ownership of customer issues and ensure SLA compliance.

Connaissances

Diagnose faults

On-site repair

Customer facing

PC hardware

Windows OS

Problem solving

Description du poste

- Job Title: **Field Service Engineer**- Location: **East Yorkshire** - Field Work- Salary: **£31,000 - £33,000** depending on experience* Diagnose faults and perform repair or replacement of ATM modules on-site* Install, maintain, and repair equipment within an assigned territory/region* Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements* Carry out work with adherence to the Health & Safety Policy* Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods* **Full training and equipment provided.** Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)* **Valid Full UK manual driving license*** Strong local geographical knowledge* Experience in break/fix, IT, computer/mechanical repair* Basic computer hardware and software knowledge* Experience with Windows operating systems* Experience in general PC hardware and software maintenance* High level of mechanical/electrical aptitude* PIA licences desirable, but if you don't hold one, it will be provided* Excellent interpersonal skills and customer facing relationship skills* Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressureAll successful candidates will need to provide a **traceable work and education history**, complete a criminal record and credit background check.* Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)* 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes brake)* 24 days holiday, rises to 25 after 5 years' service.* Competitive defined contribution company pension with Fidelity.* 75% Employer funded single private medical cover with the option to buy additional cover.* Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.* Employee life assurance.* Employer funded Income protection scheme.* Employee Assistance Programme, with 24/7 counselling service.* Access to MYGYM discounts for membership offers and discounts.* Access to a range of lifestyle discounts.- **£31,000 - £33,000** depending on experienceA career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.