Customer Engineer

NCR Atleos; Lincoln; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Full training provided

Company vehicle for personal use

Fuel card included

Job summary

A leading financial technology company is seeking a Customer Engineer for field work in Lincoln, UK. Candidates should possess a valid UK driving license and be skilled in IT and mechanical repairs. This role involves diagnosing faults on ATMs, installing and maintaining equipment, and ensuring customer satisfaction. Full training and a company vehicle for personal use are provided. Strong problem-solving skills and excellent interpersonal abilities are essential for success in this position.

Qualifications

• Valid Full UK manual driving license required.
• Experience in break/fix, IT, and mechanical repair is essential.
• Strong local geographical knowledge is necessary.

Responsibilities

• Diagnose faults and perform repairs on ATM modules.
• Install and maintain equipment within an assigned area.
• Ensure customer satisfaction and adherence to SLAs.

Skills

Customer service skills

Mechanical aptitude

Problem-solving skills

Basic computer knowledge

Experience in IT repair

Job description

Join a Global Leader in Financial Technology – Become a Customer Engineer at NCR Atleos!

• Job Title: Customer Engineer
• Location: Lincoln, UK - Field Work
• Hours: 42.5 per week across 5 days with weekend work on rota basis

MAIN RESPONSIBILITIES

• Diagnose faults and perform repair or replacement of ATM modules on-site
• Install, maintain, and repair equipment within an assigned territory/region
• Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
• Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
• Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)

KEY QUALIFICATIONS

• Valid Full UK manual driving license
• Strong local geographical knowledge
• Experience in break/fix, IT, computer/mechanical repair
• Basic computer hardware and software knowledge
• Experience with Windows operating systems
• Experience in general PC hardware and software maintenance
• High level of mechanical/electrical aptitude
• PIA licences desirable, but if you don’t hold one, it will be provided
• Excellent interpersonal skills and customer facing relationship skills
• Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure

PREFERRED QUALIFICATIONS (NOT ESSENTIAL)

• Previous Field Based experience

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.