Field Service Engineer

NCR Atleos; Hull and East Yorkshire; Sur place; GBP 31 000 - 33 000; Plein temps

Avantages offerts par ce poste

Company vehicle

Fuel card provided

Healthcare benefits

Résumé du poste

NCR Atleos invites applications for an on-site Field Service Engineer role covering East Yorkshire. You will diagnose faults, repair and replace ATM modules, and service equipment across the territory. The position involves travel, lifting and manual work as well as strict adherence to safety and SLA guidelines.

Salary ranges £31,000–£33,000 with a 42.5-hour week and weekend rota. A company vehicle with fuel card is provided, along with extensive employee benefits and training.

Qualifications

• Must diagnose faults and repair or replace ATM modules on-site.
• Install, maintain and repair equipment within a defined territory/region.
• Own customer issues end-to-end ensuring SLA compliance and customer satisfaction.

Responsabilités

• Diagnose faults and repair or replace ATM modules on-site.
• Install, maintain and repair equipment within an assigned territory/region.
• Take ownership of customer issues, ensuring satisfaction and compliance with SLAs.
• Travel may be required; handle lifting/carrying of toolkit/parts and physical activity as needed.

Connaissances

Driving licence

Geographic knowledge

Customer facing

Problem solving

Independent work

Fast learner

Work under pressure

Interpersonal skills

Communication skills

Formation

PIA licences desirable

Outils

Windows operating systems

PC hardware maintenance

Diagnostics tools

Description du poste

About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Join a Global Leader in Financial Technology – Become an ATM Field Engineer at NCR Atleos!Job Title: Field Service EngineerLocation: East Yorkshire – Field WorkSalary: £31,000 - £33,000 depending on experienceHours: 42.5 per week across 5days with weekend work on rota basisMAIN RESPONSIBILITIES:Diagnose faults and perform repair or replacement of ATM modules on-siteInstall, maintain, and repair equipment within an assigned territory/regionTake ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level AgreementsCarry out work with adherence to the Health & Safety PolicyRole may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periodsFull training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)KEY QUALIFICATIONS:Valid Full UK manual driving licenseStrong local geographical knowledgeExperience in break/fix, IT, computer/mechanical repairBasic computer hardware and software knowledgeExperience with Windows operating systemsExperience in general PC hardware and software maintenanceHigh level of mechanical/electrical aptitudePIA licences desirable, but if you don’t hold one, it will be providedExcellent interpersonal skills and customer facing relationship skillsAbility to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressurePREFERRED QUALIFICATIONS (NOT ESSENTIAL):NCR/Wincor ATMs experience Previous Field Based experience Previous Engineering experiencePLEASE NOTE:All successful candidates will need to provide a traceable work and education history, complete a criminal record and credit background check.WHAT WE CAN OFFER YOU:£31,000 - £33,000 depending on experiencePersonal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes brake)24 days holiday, rises to 25 after 5 years’ service.Competitive defined contribution company pension with Fidelity.75% Employer funded single private medical cover with the option to buy additional cover.Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.Employee life assurance.Employer funded Income protection scheme.Employee Assistance Programme, with 24/7 counselling service.Access to MYGYM discounts for membership offers and discounts.Access to a range of lifestyle discounts.#LI-WB1Offers of employment are conditional upon passage of screening criteria applicable to the job.EEO StatementNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.