Field Service Engineer

Acorn Stairlifts UK; East Midlands; On-site; GBP 32,000 - 36,000; Full time

Job summary

A leading home services company is seeking a dedicated Field Service Engineer to join their UK Service Team in Leicester. The role involves servicing and repairing Stairlifts in customer homes. Candidates must hold a full UK driving licence and demonstrate reliability and strong communication skills. The position offers a salary of £32,400 - £35,400 P/A plus benefits and requires weekly travel. Training and a company van are provided.

Benefits

Healthcare and pension schemes

Gym membership discounts

Company events

Qualifications

• A full, clean UK driving licence is essential.
• Must be honest and reliable with effective communication skills.
• Successful candidates will undergo a Criminal Records Bureau check.

Responsibilities

• Travel daily to customer homes for servicing and repairing Stairlifts.
• Diagnose and provide troubleshooting and repairs.
• Meet all targets and deadlines professionally.
• Provide high levels of customer service.
• Carry out product updates and safety checks.

Skills

Communication

Reliability

Problem-solving

Job description

Overview

We’re seeking a dedicated Field Service Engineer to join our UK Service Team, covering the Leicester area. In this key role, you’ll be responsible for servicing and repairing Acorn Stairlifts within our customers homes.

Must be based in the LE postcode area.

Salary

Salary: £32,400 - £35,400 P/A (OTE £42,000+)

Working hours

Working Hours: Monday - Friday, 8am - 4:30pm. (1 in 3 weekends or 1 in 4 weekends - contractual).

Why join Acorn?

• Comprehensive induction and training
• Investors in People accredited employer
• Healthcare and pension schemes
• Gym membership discounts
• Company events
• Monthly reward scheme – Acorn Achievers

Key duties / responsibilities

• Travelling on a daily basis to our customer homes to service and repair Acorn Stairlifts.
• Diagnosing, and providing hands on troubleshooting, service, and repairs to existing Stairlifts within the field
• Meeting all target and deadlines in a professional and timely manner.
• Provide high levels of customer service - ensure satisfaction and implement any necessary corrective actions, with the assistance of management.
• Carrying out the product update and safety checks in a safe manner
• To communicate effectively with external customers, and provide customer feedback.

What do we offer?

• Full training provided
• Company van
• Paid from leaving home time until your come back home time

The successful candidate will have

• A full, clean UK driving licence is essential
• Must be honest, reliable, and have the ability to communicate on different levels
• A Criminal Records Bureau check will be carried out on the successful candidate
• Must be able to display the Acorn Values

OUR VALUES

• Quality of the products we make and sell and the service we provide
• Unity Working together as one team
• Integrity Acting responsibly and honestly to deliver on our promises
• Caring About our customers, each other and the wider community
• Ambition Taking Pride in all we do and striving to improve

We Recognise Your Efforts

• Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
• Recommend a Friend: Earn up to £100 if your referral joins Acorn.

Please, apply now if you want to be considered for this role.

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.