Field Service Engineer

Baxi Heating UK Limited; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading heating solutions provider is seeking a Field Service Engineer. This role involves servicing, repairs, diagnostics, and providing excellent customer service on-site. You'll manage appointments via a tablet and ensure effective communication with customers. You will work from home and receive full product training. Ideal candidates will have strong diagnostics skills and a commitment to quality service. This position offers the flexibility of managing your schedule while delivering top-notch solutions to clients.

Qualifications

• Confident in your diagnostics skills.
• Ability to deliver excellent customer service.

Responsibilities

• Visit customers for diagnostics, repairs, and servicing.
• Provide excellent customer service through effective communication.
• Manage daily appointments via tablet device.

Skills

Customer service skills

Diagnostics skills

Job description

Job Description

FIELD SERVICE ENGINEER

Location : Uxbridge

Postcodes : UB

What will you be doing?

• Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.
• You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.
• You will be capable of delivering excellent customer service and top-quality solutions.
• Whilst full product training will be given, you will be confident in your diagnostics skills.

On a daily basis youll be responsible for :

• Visitingcustomers properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
• Providing excellent customer service through effective communication
• Manage your workload of daily appointments via a tablet device
• Manage your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receive new stock which are delivered over night are placed in their locations in the rear load space of your van.

About you :

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