Field Service Engineer

Prospect Health; Cardiff; On-site; GBP 32,000 - 42,000; Full time

Job summary

A healthcare solutions provider is seeking a candidate for a service role based in Cardiff. The position involves responsibilities like repairs, technical support, and customer interactions across varied healthcare environments. Candidates should hold an engineering degree in medical electronics or equivalent, possess experience in medical electronics, and be fluent in technical English. The role offers a competitive salary between £32,000 and £42,000, along with a bonus and benefits including a company vehicle, medical insurance, and pension.

Benefits

Company Van

Medical Insurance

Pension

Phone

Laptop

Qualifications

• Degree in engineering medical electronics or equivalent is required.
• Experience in a hospital environment or health care work is preferred.
• Fluency in technical and medical English is necessary.

Responsibilities

• Provide service responsibilities, including repairs and maintenance.
• Support the sales team and ensure follow-up on customer issues.
• Work in various scenarios including workshops and hospitals.

Skills

Fluency in spoken and written English

Experience in medical electronics

Good mechanical skills

IT knowledge (Microsoft Office, Lotus Notes)

Education

Degree in engineering medical electronics or equivalent

Electrical / Electronic / Telecommunications / Mechanical / Software subjects

Tools

MFG/Pro

PS3

Outlook

Job description

Key Duties

Service responsibilities, including repair and maintenance, system installations, upgrades and training Reporting, including documentation, customer scheduling, team meetings and business collaboration Technical support to the sales team, product manager and wider internal teams Ensure excellent follow-up on all customer initiated issues Set objectives and manage results to improve repair service levels Work will take place in a varied range of scenarios including the workshop, hospitals, and theatres You will be engaging with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff

Package and Benefits

Basic salary £32,000 - £42,000 DOE 10% annual bonus Company Van Medical Insurance, Pension, Phone, Laptop, plus wider package

Key Skills, Qualifications and Client Requirements

• Degree in engineering medical electronics and camera technology or equivalent, at least one of the following :
• Electrical / Electronic / Telecommunications / Mechanical / Software Medical Physics Technology Subjects
• Fluency in both spoken and written (technical and medical) English
• Experience in medical electronics, combined with good mechanical skills
• Experience in the hospital environment and / or health care work
• Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG / Pro, PS3, Outlook)

If you're looking for a rewarding role where you can make a real difference in the healthcare sector, we want to hear from you! Apply now and join a team dedicated to delivering exceptional service and solutions.