Field Service Coordinator

Ddgroup; Stirling; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discretionary bonus

Discount portal on gym memberships and

SmartPay loan scheme

Cycle2Work scheme

Enhanced holiday entitlement

Company pension scheme

Dental plan

Sick pay & life assurance

Eye test vouchers

Mental health support & virtual GP

Free on-site parking

Job summary

Ddgroup in Scotland seeks a proactive Field Service Coordinator to unite customers, engineers and internal teams, ensuring reactive, preventive and install work runs smoothly. You’ll own service outcomes, manage commitments, priorities and risks, and build strong relationships while maintaining clear visibility across the end-to-end service journey.

This role offers a collaborative environment, training opportunities and a chance to influence customer satisfaction and operational performance

Qualifications

• Experience in customer service, service coordination or field-service support in busy environments.
• Experience using CRM or work-order systems is important; Dynamics 365 Field Service is desirable.
• Scheduling, installation coordination or healthcare/dental service experience is useful.

Responsibilities

• Build strong relationships with customers and field engineers.
• Keep work moving through the end-to-end service journey and ensure everyone is informed.
• Proactively identify upcoming service needs, risks and priorities.
• Coordinate with Scheduling, Parts, Finance, Sales and Field Engineering to resolve issues.
• Handle customer queries, service recovery and escalations with confidence.
• Maintain accurate information within the system to ensure clear service visibility.
• Support PPM and Install activity while keeping commitments and compliance in view.

Skills

Customer service

Service coordination

Field-service support

Tools

Dynamics 365 Field Service

CRM systems

Job description

Great service doesn’t just happen — it takes brilliant coordination behind the scenes.

We’re looking for a Field Service Coordinator who can bring together customers, engineers and internal teams to keep our field services running smoothly.

You’ll take ownership of customer and engineer service outcomes across Reactive, PPM and Install work, building strong relationships and keeping a clear view of commitments, priorities and anything that could impact delivery.

What you’ll be doing

No two days will look exactly the same. You’ll:

• Build strong working relationships with customers and field engineers.
• Keep work moving through the end-to-end service journey and make sure everyone knows what’s happening.
• Proactively identify upcoming service needs, risks and priorities rather than waiting for problems to arise.
• Coordinate with Scheduling, Parts, Finance, Sales and Field Engineering to resolve issues.
• Handle customer queries, service recovery and escalations with confidence.
• Maintain accurate information within D365 so everyone has clear, reliable service visibility.
• Help coordinate PPM and Install activity while keeping customer commitments and compliance requirements in view.

What we’re looking for

You’ll be a confident communicator who genuinely enjoys helping people and getting things resolved. We’re looking for experience in customer service, service coordination or field-service support within a busy environment, including handling queries, priorities and escalations by phone and digital channels.

Experience using CRM or work-order systems is important. Dynamics 365 Field Service experience is desirable rather than essential and can be trained. Scheduling, installation coordination or healthcare/dental service experience would also be useful.

If you’re organised, proactive and enjoy being the person who connects the dots and keeps customers and colleagues supported, this could be a great next move.

What we offer

• Discretionary company performance-related bonus
• Comprehensive discount portal — gym memberships, shopping savings, days out
• SmartPay loan scheme (interest-free)
• Cycle2Work scheme
• Enhanced holiday entitlement — 33 days including bank holidaysOption to purchase extra annual leave
• Company pension scheme
• Dental plan
• Company sick pay, life assurance, enhanced maternity/paternity
• Eye test vouchers
• Mental health support services & virtual GP access
• Free on-site parking

Join our Field Service Operations team

Whichever role suits your strengths, you’ll be joining a team where your work has a tangible impact on our customers, our engineers and the services we deliver.