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ISS Facilities Services; Burslem; On-site; GBP 26,000 - 38,000; Full time

Job summary

ISS Facilities Services is seeking a Service Coordinator to join our Stoke-on-Trent team. You’ll be the first point of contact for customers and engineers, coordinating workloads and ensuring service requests are handled efficiently from start to finish.

The role focuses on prioritising urgent health & safety requests, maintaining records, and supporting the wider service delivery team to deliver excellent customer service on-site.

Job description

We're looking for an organised, customer-focused Service Coordinator to join our team supporting one of the UK's largest Facilities Management contracts. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering excellent customer service, we'd love to hear from you.

Job Description

As a Service Coordinator, you'll be the first point of contact for customers and operational teams, ensuring service requests are managed efficiently from start to finish. You'll play a vital role in supporting engineers, coordinating workloads, and helping us deliver an outstanding customer experience.

Key Responsibilities

Receiving and processing customer calls, emails and service requests

Dispatching and coordinating engineers and subcontractors

Monitoring shared inboxes and ensuring requests are actioned within agreed service levels

Managing work orders through CAFM systems such as Maximo (training provided)

Maintaining accurate records and updating internal systems

Liaising with customers, operational teams and suppliers to provide updates and resolve issues

Prioritising urgent and health & safety-related requests

Escalating risks, delays or service concerns where appropriate

Supporting the wider service delivery team with administrative activities and reporting

Proud member of the Disability Confident employer scheme

Service Coordinator

Company: ISS Facilities Services Hours: Full-time Location: ST1 5PZ Working pattern: On-site Job type: Permanent Posting date: 11 Sept 2026 Closing date: 11 Oct 2026

Summary

Service Co-Ordinator

Contract: Key Account Network

Location: Stoke-on-Trent, ST1 5PZ

Hours of work: 40

Contract Type: Fixed Term Contract

We're looking for an organised, customer-focused Service Coordinator to join our team supporting one of the UK's largest Facilities Management contracts. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering excellent customer service, we'd love to hear from you.

Job Description

As a Service Coordinator, you'll be the first point of contact for customers and operational teams, ensuring service requests are managed efficiently from start to finish. You'll play a vital role in supporting engineers, coordinating workloads, and helping us deliver an outstanding customer experience.

Key Responsibilities

Receiving and processing customer calls, emails and service requests

Dispatching and coordinating engineers and subcontractors

Monitoring shared inboxes and ensuring requests are actioned within agreed service levels

Managing work orders through CAFM systems such as Maximo (training provided)

Maintaining accurate records and updating internal systems

Liaising with customers, operational teams and suppliers to provide updates and resolve issues

Prioritising urgent and health & safety-related requests

Escalating risks, delays or service concerns where appropriate

Supporting the wider service delivery team with administrative activities and reporting

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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