Field Service Coordinator

ZipRecruiter; Milngavie; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the standby and emergency power systems sector is seeking an experienced Field Service Coordinator. This role is vital to ensuring high-quality customer service and efficient management of engineering resources. The ideal candidate will contribute to operational success and promote a positive service experience.

Benefits

33 days’ holiday a year

Company pension and life assurance

Structured development plan with mentoring

Recognition of ideas and efforts

Qualifications

• Proven experience in a coordination role.
• Ability to manage service operations effectively.
• Strong communication and interpersonal skills.

Responsibilities

• Manage Service Engineers and coordinate schedules.
• Ensure customer satisfaction through service delivery.
• Monitor job costing and invoicing tasks.

Skills

Customer Service

Planning and Scheduling

Problem Resolution

Job description

Job Description

At DTGen, we’re part of the Flogas Britain family — and we’re proud to power progress. As a trusted name in standby and emergency power systems, we’re expanding fast, with new contracts across the UK and Europe. We are looking for an experienced Field Service Coordinator to deliver a high level of Customer Service, ensuring all Engineering Resource are fully utilised within the business.

What you’ll be doing:

• Management of Service Engineers on predominantly Framework calls.
• Plan and schedule Engineers work to maximise utilisation.
• Allocating Engineers jobs to ensure all information and parts are available for the Engineer.
• Accept client phone calls, resolving client queries and escalating/delegating where required.
• Raising calls e.g. breakdowns, remedials etc. on receipt of client PO and keep enquiry spreadsheet up to date.
• Step in when required to cover all planning activities.
• Plan engineers on-call rota and weekend working, ensuring that coverage is available 24/7/365.
• Monitor and control Service and Service Reports inbox, resolving client technical/administrative queries and escalating/delegating where required.
• Carry out invoicing and job costing tasks when required.
• Ensure customer satisfaction through timely and effective service delivery.

What we’re offering:

• A competitive salary (because your future starts now)
• 33 days’ holiday a year (including bank holidays)
• Company pension and life assurance
• A structured development plan, with mentoring and formal training
• A place where your ideas matter — and your effort gets noticed

, & Flexibility

At DTGen, part of Flogas, everyone is welcome. We’re committed to building a team that reflects the diverse world we live in and to creating an inclusive environment where people feel respected, supported, and able to thrive.

We also understand that flexibility matters. If you need a working pattern that’s different to what’s advertised, we encourage you to talk to us — we’re always open to making it work.