Area Service Manager

AB Agri; Penrith; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading agricultural company seeks an enthusiastic and customer-focused Area Service Manager. This permanent home-based role requires significant travel within the Cumbrian countryside to develop customer relationships and ensure excellent service delivery. Candidates should possess effective relationship management skills and a keen interest in agriculture.

Benefits

Annual salary reviews

Incentive bonuses

Ongoing career development

Enhanced family, financial, and wellbeing benefits

Qualifications

• Interest in agriculture and/or farming is desirable.
• Ability to manage time effectively and work flexible hours.
• Previous account management experience is preferred.

Responsibilities

• Conduct regular customer service reviews based on customer segments.
• Build and maintain relationships with both new and existing customers.
• Provide training and support to customers on our products and services.

Skills

Effective relationship and management skills

Effective verbal and written communication skills

PC literate

Job description

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Role / Shift: Permanent – Monday to Friday – 37 hours per week (Will be flexible)

Are you enthusiastic about the agricultural industry?

Skilled in developing customer relationships?

Perhaps you are looking for a flexible, home-based role with significant travel, visiting farms around the beautiful Cumbrian countryside?

If this is you, we want to hear from you!

We are seeking an enthusiastic and customer-focused Area Service Manager to develop customer relationships and service provision within a defined area. This home-based role requires travel and involves regular interaction with customers, ensuring they receive the highest quality service and support.

Key responsibilities:

• Conduct regular customer service reviews based on customer segments.
• Continuously improve customer touchpoints.
• Build and maintain relationships with both new and existing customers.
• Provide training and support to customers on our products and services.
• Ensure efficient service delivery within the defined area, meeting performance standards.
• Use Area Coordinators and self-employed milk recorders and samplers to provide services.
• Work towards various KPIs to ensure high data quality, promote NMR, and assist at local and national events, such as shows and farm walks.
• Maintain comprehensive knowledge of NMR products and services and stay informed about the wider industry.

About you:

• Effective relationship and management skills
• A keen interest in agriculture and/or farming (desirable)
• Ability to manage own time effectively, and able to work flexible hours is necessary.
• Effective verbal and written communication skills
• Previous account management experience (desirable)
• Fully PC literate
• Milk recording and sampling experience (desirable)

Additional Information:

• Home-based role with flexible weekly hours to accommodate early morning starts, late evenings, and customer milking patterns.
• The role requires significant driving; candidates will be located within the area and have a UK Full Valid Driving Licence.

Skills & Experience: Not specified

About The Company:

Decoding milk data, building robust insights.

When you join us, you'll do meaningful work and be rewarded fairly for it. From annual salary reviews and incentive bonuses to ongoing career development and enhanced family, financial, and wellbeing benefits – these are just some of the ways we reward you from day one.

About us:

We’re National Milk Records (NMR), part of the AB Agri community, committed to investing in innovative milk quality, herd health, and genomic testing services. We generate data and insights that empower farmers to make informed decisions on cow productivity.

We’re part of AB Agri, the agricultural division of Associated British Foods (ABF plc), passionate about feeding the world responsibly and affordably through quality animal feed, nutrition, technology-based products, and data services for the agri-food industry. We pride ourselves on our great people and inclusive culture.

As a Disability Confident employer, we’re committed to accessible application and recruitment processes. If you need additional support (like alternative formats, support dogs, sign language interpreters, or others), please let us know.