Local Services Manager

Alzheimer's Society; North East; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading charity in the UK is seeking a Local Services Manager for Northumberland and North Tyneside. This home-based role involves operational leadership of dementia services, requiring strong interpersonal skills and a collaborative approach to build high-performing teams. The position offers the opportunity to make a significant impact on people's lives affected by dementia, fostering community engagement and enhancing service delivery.

Benefits

Agile working options

Range of learning programmes

Strong work-life balance support

Qualifications

• Experience leading teams and service delivery.
• Understanding of health and care sector beneficial.
• Experience in developing, mentoring, and coaching others.

Responsibilities

• Manage dementia support services and operational teams.
• Develop and implement strategies for team performance.
• Engage with external stakeholders for service delivery.

Skills

Leadership

Interpersonal Skills

Collaboration

Coaching

Community Engagement

Education

Experience in a dementia-related role

Job description

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The Alzheimer’s Society Local Services teams provide exceptional information, advice and guidance for people affected by dementia. As a Local Services Manager for Northumberland and North Tyneside you will be home based, leading and inspiring geographically dispersed teams, whilst working as part of a wider Area Management Team, to deliver these fantastic services.

You will be expected to travel across the area for meetings, events etc and will be paid travelling from the Northumberland/North Tyneside border. It is vital we have a strong presence within the area and attendance at regular face to face meetings and engagement is a must.

Your work will primarily as an operational leader, managing our dementia support services. You will also have a great opportunity to build relationships and engage external stakeholders, including working closely with Local Authorities and Health colleagues and Commissioners within an Integrated Care System setting.

Internally, you will lead your teams with compassion, attention to detail and the passion to make a difference, every day, to people with and affected by dementia. We are embedding our 2022 – 2027 strategy and you will lead and develop your teams in terms of new thinking, new culture and new ways of delivering our amazing services.

About you

As an inclusive employer, and one that serves people with dementia across our whole community, we welcome people with different backgrounds. We also welcome applications from people taking their first step into leadership, as long as you have experience of developing, mentoring and/or coaching others.

You will:

• Be optimistic, engaging, with great attention to detail.
• Understand the need to build high performing teams, with great team spirit and a collaborative approach.
• Be a passionate and thoughtful person, you will have experience of working from home or in the community, and you will be confident in building relationships and team engagement through virtual solutions and face to face team activity.
• Live within the relevant Integrated Care System boundary for the job and be passionate about making a difference for people affected by dementia.
• Have great interpersonal skills and as operational leader, you will understand the opportunities and challenges of leading service delivery, monitoring data and trends and ensuring quality standards are realised.
• Experience of working in a dementia related role is not essential, however an understanding of the health and care sector, either through work or personal lived experience is beneficial.
• Have the right experience of delivering services, coaching and developing others, and the right attributes are key.

You have a fabulous team of dementia experts, your role is to manage, support and inspire them to deliver to their best and thrive as a team.

Interviews will be face to face/in person week commencing 23rd June 2025

About You

About Alzheimer's Society

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives.

Our make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.

Our hiring process

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of , recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

You can also visit our pages, which give you more information about what it’s like to be an employee at the Society.