Field Service Coordinator

DTGen; Milngavie; On-site; GBP 25,000 - 35,000; Full time

Job summary

DTGen is seeking an experienced Field Service Coordinator in Milngavie, Scotland. This role involves managing engineer resources, optimizing work schedules, and ensuring high levels of customer service. The position promises a competitive salary, generous holidays, and a structured development plan within an inclusive work environment.

Benefits

33 days’ holiday a year

Company pension and life assurance

Structured development plan with mentoring

Qualifications

• Experience in coordinating service teams.
• Ability to communicate effectively with clients.
• Strong organizational skills.

Responsibilities

• Manage service engineers and schedule their work.
• Resolve client queries and ensure customer satisfaction.
• Maintain invoicing and job costing tasks as required.

Skills

Customer Service

Planning

Management

Communication

Job description

DTGen Milngavie, Scotland, United Kingdom

Field Service Coordinator

DTGen Milngavie, Scotland, United Kingdom

This range is provided by DTGen. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from DTGen

Senior Talent Acquisition Partner | Expert in Candidate Generation and Relationship Building

At DTGen, we’re part of the Flogas Britain family — and we’re proud to power progress. As a trusted name in standby and emergency power systems, we’re expanding fast, with new contracts across the UK and Europe. We are looking for an experienced Field Service Coordinator to deliver a high level of Customer Service, ensuring all Engineering Resource are fully utilised within the business.

What you’ll be doing:

• Management of Service Engineers on predominantly Framework calls.
• Plan and schedule Engineers work to maximise utilisation.
• Allocating Engineers jobs to ensure all information and parts are available for the Engineer.
• Accept client phone calls, resolving client queries and escalating/delegating where required.
• Raising calls e.g. breakdowns, remedials etc. on receipt of client PO and keep enquiry spreadsheet up to date.
• Step in when required to cover all planning activities.
• Plan engineers on-call rota and weekend working, ensuring that coverage is available 24/7/365.
• Monitor and control Service and Service Reports inbox, resolving client technical/administrative queries and escalating/delegating where required.
• Carry out invoicing and job costing tasks when required.
• Ensure customer satisfaction through timely and effective service delivery.

What we’re offering:

• A competitive salary (because your future starts now)
• 33 days’ holiday a year (including bank holidays)
• Company pension and life assurance
• A structured development plan, with mentoring and formal training
• A place where your ideas matter — and your effort gets noticed

Inclusion, Diversity & Flexibility

At DTGen, part of Flogas, everyone is welcome. We’re committed to building a team that reflects the diverse world we live in and to creating an inclusive environment where people feel respected, supported, and able to thrive.

We also understand that flexibility matters. If you need a working pattern that’s different to what’s advertised, we encourage you to talk to us — we’re always open to making it work.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Administrative, and Engineering

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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