Field Scheduler: Expert Appointment & Customer Care

Stark Software International Limited; Lancashire; On-site; GBP 21,000 - 32,000; Full time

Job summary

Stark Group in the United Kingdom seeks a highly organised Field Scheduler to join our Scheduling team. You will plan installer appointments, manage diaries, coordinate site visits, and provide timely updates to customers to maximise productivity and service quality.

If you thrive in a fast-paced environment, enjoy speaking with customers, and pride yourself on accuracy, this role offers training, exposure to growth opportunities and a real impact on our installation workflows.

Qualifications

• Previous experience in customer service, administration, scheduling, coordination, or a similar role
• Excellent verbal and written communication skills
• Strong organisational and time management abilities
• Ability to manage multiple priorities and work effectively under pressure
• High attention to detail and a commitment to accuracy

Responsibilities

• Managing installer diaries and scheduling appointments efficiently
• Contacting customers to arrange site visits and installation appointments
• Researching and sourcing site contact information and locations
• Reviewing daily and weekly workloads and managing scheduling priorities
• Confirming appointments via telephone and email
• Ensuring all appointment information is accurately recorded within company systems
• Tracking installation and maintenance activities and providing proactive updates to customers
• Maintaining clear and accurate records of all customer communications
• Delivering professional, courteous, and efficient customer service at all times
• Identifying and resolving scheduling challenges to minimise delays
• Supporting the wider Scheduling team in achieving operational objectives and performance targets
• Participating in training and development activities to continuously enhance your skills
• Delivering a high volume of accurate work
• Efficiently managing installer schedules and customer appointments
• Providing exceptional service to customers and colleagues
• Maintaining excellent communication and attention to detail
• Contributing positively to team objectives and operational performance
• Continuously seeking ways to improve processes and outcomes

Skills

Customer service

Organisational skills

Communication skills

Time management

Attention to detail

Tools

Microsoft Office

Excel

Job description

Stark Group in the United Kingdom seeks a highly organised Field Scheduler to join our Scheduling team. You will plan installer appointments, manage diaries, coordinate site visits, and provide timely updates to customers to maximise productivity and service quality.

If you thrive in a fast-paced environment, enjoy speaking with customers, and pride yourself on accuracy, this role offers training, exposure to growth opportunities and a real impact on our installation workflows.