Field Scheduler - 6 Month FTC

Stark Software International; Lancashire; Hybrid; GBP 17,000 - 19,000; Full time

Job summary

Stark is seeking a highly organised Field Scheduler to join our Scheduling team in Lancashire. You will plan installer appointments, manage diaries, coordinate site visits, and keep customers updated throughout the installation process.

In this 6-month fixed term role with potential to go permanent, you will work closely with installers and internal teams to maximise productivity while delivering excellent customer service.

Qualifications

• Experience in customer service, administration or scheduling.
• Strong communication and organisational abilities.
• Ability to manage multiple priorities and work under pressure.
• High attention to detail and accuracy.
• Proactive problem solving and analytical thinking.
• Competent with Microsoft Office apps and basic databases.

Responsibilities

• Manage installer diaries and schedule appointments efficiently.
• Contact customers to arrange site visits and installations.
• Research site contacts and locations for bookings.
• Review daily/weekly workloads and prioritise scheduling.
• Confirm appointments by phone and email and record details accurately.

Skills

Customer service

Administration

Scheduling

Coordination

Verbal communication

Written communication

Organisational skills

Time management

Multitasking

Attention to detail

Problem solving

MS Office

Excel

Outlook

Tools

Microsoft Office

Excel

Outlook

Word

Job description

Contract: 6 months fixed term contract with an opportunity to make permanent

Join a Team That Keeps Operations Moving

We're looking for a highly organised and customer-focused Field Scheduler to join our Scheduling team.

In this role, you'll be responsible for planning installer appointments, managing diaries, coordinating site visits, and ensuring customers receive timely updates throughout the installation process. You'll be at the centre of our operations, helping to maximise productivity while delivering an excellent customer experience.

If you're someone who thrives in a fast-paced environment, enjoys speaking with customers, and takes pride in getting the details right, we'd love to hear from you.

What You'll Be Doing

As a Field Scheduler, you'll work closely with installers, customers, and internal teams to ensure work is planned effectively and completed successfully.

Your responsibilities will include:

• Managing installer diaries and scheduling appointments efficiently
• Contacting customers to arrange site visits and installation appointments
• Researching and sourcing site contact information and locations
• Reviewing daily and weekly workloads and managing scheduling priorities
• Confirming appointments via telephone and email
• Ensuring all appointment information is accurately recorded within company systems
• Tracking installation and maintenance activities and providing proactive updates to customers
• Maintaining clear and accurate records of all customer communications
• Delivering professional, courteous, and efficient customer service at all times
• Identifying and resolving scheduling challenges to minimise delays
• Supporting the wider Scheduling team in achieving operational objectives and performance targets
• Participating in training and development activities to continuously enhance your skills

What We're Looking For

We're seeking someone who is organised, adaptable, and passionate about delivering outstanding customer service.

• Previous experience in customer service, administration, scheduling, coordination, or a similar role
• Excellent verbal and written communication skills
• Strong organisational and time management abilities
• Ability to manage multiple priorities and work effectively under pressure
• High attention to detail and a commitment to accuracy
• Strong problem-solving and analytical skills
• Confident user of Microsoft Office, including Excel, Word, and Outlook
• Experience working with databases and business systems
• Ability to work independently and use initiative

Personal Attributes

• Professional, calm, and confident in a fast-paced environment
• Customer-focused with a genuine desire to provide excellent service
• Positive, flexible, and supportive team player
• Strong relationship-building and communication skills
• Motivated to achieve targets and continuously improve performance
• Committed to personal development and learning

Why Join Stark?

At Stark, we're committed to creating an environment where our people can develop, succeed, and make a meaningful contribution.

You'll benefit from:

• A supportive and collaborative team culture
• Ongoing training and development opportunities
• Structured performance and career development reviews
• The opportunity to build a long-term career within a growing business
• A role where your organisation, communication, and problem-solving skills make a real impact every day

What Success Looks Like

Success in this role is built on:

• Delivering a high volume of accurate work
• Efficiently managing installer schedules and customer appointments
• Providing exceptional service to customers and colleagues
• Maintaining excellent communication and attention to detail
• Contributing positively to team objectives and operational performance
• Continuously seeking ways to improve processes and outcomes

Stark Group are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, champions diversity and empowers our people so that everyone can bring their whole self to work and is valued for their specific skills, experience, and vision. We celebrate diversity and are committed to creating an inclusive environment for all employees, creating a progressive, open, and inclusive workplace.