Field Resolution Specialist - Flexible Hours & UK Wide

Marston Holdings Limited; East Midlands; On-site; GBP 24,000 - 28,000; Full time

Job summary

Engage Services, part of the Marston Holdings group, seeks a self-employed Field Agent. The role is available as part-time or full-time across the UK.

You will conduct field visits to residential and commercial properties to resolve customer accounts, reconnect services, and guide customers to available support options, with a guaranteed daily rate of £130–£150 depending on skills and experience. Flexible patterns, UK-wide coverage, training provided, and opportunities to progress within the

Qualifications

• Full UK driving licence.
• Access to own vehicle with business insurance.
• ULEZ-compliant vehicle (required when working within London ULEZ zones)
• Clean DBS check.
• Healthy credit history
• CCJs considered in adverse circumstances where repayment arrangements are in place.
• Strong organisational, negotiation, and case-management skills.
• Ability to communicate professionally and effectively with customers and clients.
• Ability to work independently while following company policies, procedures, and objectives.
• Ability to identify and manage disputes in line with company procedures.
• Open to coaching and feedback to continuously improve performance.

Responsibilities

• Discussing and resolving utility accounts.
• Reconnecting customers with our clients and their services.
• Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate.
• Utility meter reads – Collecting accurate utility meter readings.

Skills

Negotiation

Organisational skills

Case-management

Communication

Independence

Dispute resolution

Coaching openness

Job description

Engage Services, part of the Marston Holdings group, seeks a self-employed Field Agent. The role is available as part-time or full-time across the UK.

You will conduct field visits to residential and commercial properties to resolve customer accounts, reconnect services, and guide customers to available support options, with a guaranteed daily rate of £130–£150 depending on skills and experience. Flexible patterns, UK-wide coverage, training provided, and opportunities to progress within the