Field Print & IT Support Engineer (PaperCut)

Scalers; Greater London; Híbrido; GBP 28 000 - 42 000; Tempo integral

Resumo da oferta

Scalers is seeking a Field Print Engineer to join its Managed Print team. The role involves installing and supporting printer/MFD fleets, configuring PaperCut and related print management software, and handling remote IT issues when required.

You will bridge print hardware and IT support, working on-site at customer locations with home-based flexibility when not visiting sites. A full UK driving licence is required.

Qualificações

• Experience within Managed Print / MFD / Print Engineering
• Good experience with PaperCut – PaperCut MF or PaperCut Hive highly desirable
• Experience installing and supporting networked printers
• Ideally experience with Xerox or Ricoh
• Basic Windows and networking knowledge
• Comfortable supporting customers remotely and on‑site
• Full UK driving licence
• Proactive, reliable and able to work independently without needing to be micromanaged

Responsabilidades

• Installing and configuring printer and MFD fleets at customer sites
• Working with PaperCut and wider print management solutions
• Setting up print queues, drivers and network printers
• Troubleshooting printing, scanning and connectivity issues
• Supporting customer deployments and migrations
• Carrying out fault finding and basic hardware support
• Providing remote 1st line technical support where required
• Completing site surveys, installation planning and technical documentation
• The original brief also includes preventative maintenance, breakdown support and firmware upgrades across the printer fleet

Conhecimentos

Managed Print

MFD / Print Engineering

PaperCut

Printer installation

Windows networking basics

Full UK driving licence

Ferramentas

PaperCut MF

PaperCut Hive

Printer drivers

Descrição da oferta de emprego

Scalers is seeking a Field Print Engineer to join its Managed Print team. The role involves installing and supporting printer/MFD fleets, configuring PaperCut and related print management software, and handling remote IT issues when required.

You will bridge print hardware and IT support, working on-site at customer locations with home-based flexibility when not visiting sites. A full UK driving licence is required.