Field Service Engineer – MFDs & Print Solutions (Hybrid Vehicle)

Pure Talent Group; Coventry; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Company vehicle - hybrid

Mobile phone

Laptop

22 days leave rising with service

Manufacturer training and certs

Job summary

Pure Talent Group is recruiting on behalf of an established print solutions provider for a Field Service Engineer to cover Warwickshire, Leicestershire and Northampton. You will install, maintain, repair and optimise MFPs, photocopiers and print management solutions across a varied customer base.

Role requires travel, a full UK driving licence and a proactive, customer-focused approach. You will work with PaperCut/uniFLOW and integrate devices into Microsoft 365 environments, supported by

Qualifications

• Minimum 2 years' experience supporting Ricoh MFDs or Canon MFDs.
• Previous Field Service Engineer experience in the managed print industry.
• Strong mechanical and electrical fault-finding ability.
• Good understanding of TCP/IP networking and IT troubleshooting.
• Experience configuring network printers and MFPs.
• Full UK Driving Licence.
• Excellent communication and customer service skills.
• Ability to work independently and manage workload effectively.

Responsibilities

• Diagnose and repair faults on MFDs, photocopiers, printers and related print infrastructure.
• Carry out preventative maintenance in line with manufacturer guidelines.
• Install, configure and commission new print devices.
• Replace parts, consumables and assemblies as required.
• Perform firmware upgrades and device updates.
• Troubleshoot print quality, scanning, connectivity and configuration issues.
• Configure devices for network printing, scan-to-email, scan-to-folder and cloud workflows.
• Support print management solutions such as PaperCut or uniFLOW.
• Assist with integration into Microsoft 365 environments.
• Complete service reports accurately and promptly.
• Record all work via the service management system.
• Maintain accurate parts usage and stock records.
• Escalate recurring technical issues where appropriate.
• Follow company health & safety procedures.

Skills

Field Service Engineer

Mechanical fault-finding

Electrical fault-finding

TCP/IP networking

Printer/MFP configuration

Customer service

Independent worker

Full UK Driving Licence

Organisational/reporting

Tools

PaperCut MF

uniFLOW

Job description

Pure Talent Group is recruiting on behalf of an established print solutions provider for a Field Service Engineer to cover Warwickshire, Leicestershire and Northampton. You will install, maintain, repair and optimise MFPs, photocopiers and print management solutions across a varied customer base.

Role requires travel, a full UK driving licence and a proactive, customer-focused approach. You will work with PaperCut/uniFLOW and integrate devices into Microsoft 365 environments, supported by