Field Operations Lead – Installations & Team Oversight

Anglian Home Improvements; Basingstoke; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Pension

Company Car

31 days holiday

Birthday day off

Job summary

Anglian Home Improvements is seeking a Field Manager to be based in the field, leading and organising self-employed installation teams and inspecting works completed to Anglian's quality standards. You will deliver an exceptional customer experience and monitor multiple teams to ensure timely, quality installations.

You will provide support to installation teams to develop skills and performance, handle customer queries professionally, and ensure compliance with health and safety standards.

Qualifications

• Previous experience in a similar role within the home improvement or construction industry.
• Strong organisational abilities with a keen attention to detail.
• Valid driver's licence to travel as required within the region.

Responsibilities

• Deliver an exceptional customer experience, adhering to Anglian standards.
• Monitor 6-7 installation teams to ensure timely and quality installations.
• Provide support to installation teams to develop their skills and performance.
• Handle customer installation queries or issues in a professional and timely manner thus enabling prompt account settlement upon completion of the job.
• Ensure that installations are completed in line H&S standards.
• Good On-Site presence; interpersonal skills, comfortable talking to customers.

Job description

Anglian Home Improvements is seeking a Field Manager to be based in the field, leading and organising self-employed installation teams and inspecting works completed to Anglian's quality standards. You will deliver an exceptional customer experience and monitor multiple teams to ensure timely, quality installations.

You will provide support to installation teams to develop skills and performance, handle customer queries professionally, and ensure compliance with health and safety standards.