Field Operations Lead – Installations & Customer Experience

Anglian Home Improvements; Addlestone; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Pension

Company Car

31 days holiday

Birthday leave

Volunteer time off

Health & well-being benefits

Employee purchase scheme

Group discounts

Salary sacrifice benefits

Flexible pay resources

Job summary

Anglian Home Improvements is seeking a Field Manager to lead and organise our self-employed Installation teams. The role is field-based, overseeing installations to ensure quality and timely delivery.

You will interact with customers, drive H&S standards, and support teams to develop skills while maintaining Anglian's high service standards. A driving licence and willingness to travel within the region are essential; competitive salary and benefits.

Responsibilities

• Deliver an exceptional customer experience, adhering to Anglian standards
• Monitor 6-7 installation teams to ensure timely and quality installations.
• Provide support to installation teams to develop their skills and performance.
• Handle customer installation queries or issues in a professional and timely manner thus enabling prompt account settlement upon completion of the job.
• Ensure that installations are completed in line H&S standards.
• Knowledge of installation processes and best practices.
• Good On-Site presence; interpersonal skills, comfortable talking to customers.
• Previous experience in a similar role within the home improvement or construction industry.
• Strong organisational abilities with a keen attention to detail.
• Valid driver's licence to travel as required within the region.
• At Anglian we are a leading home improvement company committed to providing high-quality Windows, Doors, Conservatories and Roof line products and exceptional customer service.
• Competitive salary
• Pension
• Company Car
• 31 days holiday (including Bank Holidays and increasing to 33 days with service within 2 years).
• An additional paid day for your birthday
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources.
• Heavily discounted employee purchase scheme on all Company products
• Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
• Salary sacrifice benefits - enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions
• Access to extensive financial well-being resources including flexible pay and competitive savings & borrowing products
• Employee recognition schemes

Job description

Anglian Home Improvements is seeking a Field Manager to lead and organise our self-employed Installation teams. The role is field-based, overseeing installations to ensure quality and timely delivery.

You will interact with customers, drive H&S standards, and support teams to develop skills while maintaining Anglian's high service standards. A driving licence and willingness to travel within the region are essential; competitive salary and benefits.