Field Manager

Anglian Home Improvements; Sevenoaks; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Company car

Pension

31 days holiday + increase to 33 with

Birthday day off

Volunteer time off

Health & wellbeing benefits

Employee purchase scheme

Salary sacrifice benefits

Financial wellbeing resources

Employee recognition schemes

Job summary

Anglian Home Improvements is seeking a Field Manager to lead and organise self-employed installation teams, inspect works, and ensure installations meet Anglian quality standards and timelines. The role is field-based with strong focus on customer service and team development.

You will oversee multiple installation teams, ensure compliance with health and safety, and act as the main point of contact for customers to resolve queries promptly.

Qualifications

• Experience leading installation teams.
• Knowledge of installation processes and quality standards.
• Excellent customer service skills.
• Strong organisational abilities with attention to detail.

Responsibilities

• Deliver exceptional customer experience adhering to Anglian standards.
• Monitor 6-7 installation teams to ensure timely and quality installations.
• Provide support to installation teams to develop skills and performance.
• Handle customer installation queries professionally to enable prompt settlement.
• Ensure installations are completed in line with H&S standards.

Skills

Field management

Customer service

Interpersonal skills

Driver's license

Organisational skills

Job description

We are currently seeking a Field Manager to join our team. You will be at the heart of our daily operations, field based, leading and organising our self - employed Installation teams, inspecting works completed. At all times providing first class service to our customers to ensure that installations are completed within agreed timescales and to Anglian's quality standards.,

• Deliver an exceptional customer experience, adhering to Anglian standards
• Monitor 6-7 installation teams to ensure timely and quality installations.
• Provide support to installation teams to develop their skills and performance.
• Handle customer installation queries or issues in a professional and timely manner thus enabling prompt account settlement upon completion of the job.
• Ensure that installations are completed in line H&S standards.
• Knowledge of installation processes and best practices.
• Good On - Site presence; interpersonal skills, comfortable talking to customers.
• Previous experience in a similar role within the home improvement or construction industry.
• Strong organisational abilities with a keen attention to detail.
• Valid driver's licence to travel as required within the region.
• At Anglian we are a leading home improvement company committed to providing high-quality Windows, Doors, Conservatories and Roof line products and exceptional customer service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting business.
• Competitive salary
• Pension
• Company Car
• 31 days holiday (including Bank Holidays and increasing to 33 days with service within 2 years).
• An additional paid day for your birthday
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources.
• Heavily discounted employee purchase scheme on all Company products
• Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
• Salary sacrifice benefits - enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions
• Access to extensive financial well-being resources including flexible pay and competitive savings & borrowing products
• Employee recognition schemes