Field Manager

Anglian; Bodmin; Sur place; GBP 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Pension

Company Car

31 days holiday

Birthday day off

Volunteer time off

Health & wellbeing benefits

Employee purchase scheme

Discounts

Résumé du poste

Anglian is seeking a Field Manager to oversee self-employed installation teams and ensure installations meet Anglian quality standards on time.

You will lead the field team, coordinate activities, and maintain high levels of customer service in a fast-paced home improvement environment. A valid driver’s license and field presence are essential for travel within the region.

Qualifications

• Knowledge of installation processes and best practices.
• Strong on-site presence and customer interaction skills.
• Organisational abilities with attention to detail.

Responsabilités

• Deliver an exceptional customer experience in line with Anglian standards.
• Monitor 6-7 installation teams to ensure timely, quality work.
• Support installation teams to develop skills and performance.
• Handle customer queries professionally to enable prompt settlement.
• Ensure installations comply with health and safety standards.

Connaissances

Installation processes

On-site presence

Interpersonal skills

Customer communication

Organisational abilities

Driver's licence

Description du poste

About Us

At Anglian we are a leading home improvement company committed to providing high-quality Windows, Doors, Conservatories and Roof line products and exceptional customer service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting business.

The Role

We are currently seeking a Field Manager to join our team. You will be at the heart of our daily operations, field based, leading and organising our self‑employed Installation teams, inspecting works completed. At all times providing first class service to our customers to ensure that installations are completed within agreed timescales and to Anglian's quality standards.

Key Responsibilities

• Deliver an exceptional customer experience, adhering to Anglian standards
• Monitor 6-7 installation teams to ensure timely and quality installations.
• Provide support to installation teams to develop their skills and performance.
• Handle customer installation queries or issues in a professional and timely manner thus enabling prompt account settlement upon completion of the job.
• Ensure that installations are completed in line H&S standards.

What We're Looking For

• Knowledge of installation processes and best practices.
• Good On‑Site presence; interpersonal skills, comfortable talking to customers.
• Previous experience in a similar role within the home improvement or construction industry.
• Strong organisational abilities with a keen attention to detail.
• Valid driver’s licence to travel as required within the region.

Why Join Us?

• Competitive salary
• Pension
• Company Car
• 31 days holiday (including Bank Holidays and increasing to 33 days with service within 2 years).
• An additional paid day for your birthday
• Paid time off annually to volunteer
• Comprehensive health & well‑being benefits including access to in‑house occupational health & well‑being resources, discounted gym memberships, employee assistance programme, & mental health resources.
• Heavily discounted employee purchase scheme on all Company products
• Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
• Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions
• Access to extensive financial well‑being resources including flexible pay and competitive savings & borrowing products
• Employee recognition schemes

Important Information About Right to Work

We're delighted that you're considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.

If you're unsure about your eligibility, you can find helpful information on the UK government website. Thank you for your understanding.