Field IT Technician - Education Tech Support

Discovery Schools Academies Trust Ltd; United Kingdom; In loco; GBP 29.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual incremental pay raises

Cycle-to-work

Gym discounts

Eyecare vouchers

Dental support

Retail discounts

Free parking

Descrizione del lavoro

Discovery Schools Trust seeks a proactive IT Field Technician to provide first-line and second-line support across our central office and schools. You will monitor systems, respond to tickets, support cloud services, networks, and end-user devices while assisting with projects.

Travel to Trust locations is required most days. You will develop junior colleagues, contribute to knowledge base documentation, and help ensure technology supports effective teaching and learning in our 15 primary and 4

Competenze

• Experience in a similar IT support role is desirable.
• Technical IT experience at least at first line level; ongoing training provided.
• Experience supporting staff across school environments is a plus.

Mansioni

• Proactively monitor systems and triage tickets.
• Resolve, escalate and document incidents from the Service Desk.
• Create and update knowledge base articles.
• Report problems and incidents from ongoing tickets.
• Support Trust schools during busy project periods, usually during school holidays.
• Attend central team meetings when required.
• Provide support to external service users as appropriate.
• Develop PedTech knowledge to enhance pupil outcomes.

Conoscenze

Prioritisation

Calm under pressure

End-user IT

GDPR awareness

Communication skills

Relationship building

Strumenti

Outlook

Excel

PowerPoint

Teams

Descrizione del lavoro

Discovery Schools Trust seeks a proactive IT Field Technician to provide first-line and second-line support across our central office and schools. You will monitor systems, respond to tickets, support cloud services, networks, and end-user devices while assisting with projects.

Travel to Trust locations is required most days. You will develop junior colleagues, contribute to knowledge base documentation, and help ensure technology supports effective teaching and learning in our 15 primary and 4