School IT & Systems Technician — Helpdesk & Learning Tech

Blessed William Howard Catholic School; West Midlands; In loco; GBP 26.000 - 38.000; Tempo pieno

Descrizione del lavoro

Blessed William Howard Catholic High School is seeking an IT & Systems Technician to provide proactive, friendly first-line IT support across the school. You will help maintain hardware, software and digital platforms, assisting students, staff and parents while working with the Systems Administrator to ensure reliable technology for teaching and learning.

The role includes managing user accounts (AD, Google Workspace, M365), resolving issues, supporting events and safeguarding the school’s

Competenze

• Experience in a customer-facing technical helpdesk role.
• Good verbal and written communication skills.

Mansioni

• Provide responsive, first-line IT support to students, staff and parents.
• Prioritise and manage helpdesk tickets to minimise disruption to learning.
• Install, maintain and troubleshoot devices, software and digital platforms.
• Manage user accounts and permissions (Active Directory, Google Workspace, Microsoft 365).
• Identify recurring issues and monitor IT systems and services.
• Support audio-visual equipment for events and assemblies.
• Maintain systems documentation and assist with asset management and audits.
• Support safeguarding through monitoring of web-filter alerts and device filtering.

Conoscenze

Customer support

Microsoft 365

Google Workspace

Active Directory

IT security basics

Print-management (PaperCut)

Formazione

GCSE English & Maths

A-Level or equivalent

Strumenti

PaperCut

Windows

Descrizione del lavoro

Blessed William Howard Catholic High School is seeking an IT & Systems Technician to provide proactive, friendly first-line IT support across the school. You will help maintain hardware, software and digital platforms, assisting students, staff and parents while working with the Systems Administrator to ensure reliable technology for teaching and learning.

The role includes managing user accounts (AD, Google Workspace, M365), resolving issues, supporting events and safeguarding the school’s