Flexible Field IT Technician: Proactive School Tech Support

Discovery Schools Academies Trust Ltd; Leicester Forest East; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Annual incremental pay increases

Cycle-to-work scheme

Gym discounts

Eyecare vouchers

Dental support

Retail discounts

Free parking

Job summary

Discovery Schools Trust is seeking a proactive IT Field Technician to deliver resolutions and escalate issues from the Service Desk across Trust locations. The role requires monitoring networks, cloud services, and end-user devices, with opportunities to mentor junior colleagues and contribute to knowledge bases.

The position is full-time (37 hours/week, 52 weeks/year) Permanent, based at the Trust Central Office with travel to other locations as required.

Qualifications

• Experience of working in IT support or similar role.
• Willingness to travel between Trust sites.
• Technical IT experience at least first line level; training provided.

Responsibilities

• Proactively check systems and alerts.
• Triage, resolve and escalate tickets from Service Desk.
• Create / update knowledge base articles.
• Report problems and incidents identified on tickets.
• Support Trust schools during busy project periods, especially holidays.
• Attend central team meetings as required.
• Provide support to external service users as appropriate.
• Develop PedTech knowledge to improve outcomes for pupils.

Skills

Prioritisation

Calm under pressure

Office apps basics

IT end-user

GDPR

Communication

Relationship building

Job description

Discovery Schools Trust is seeking a proactive IT Field Technician to deliver resolutions and escalate issues from the Service Desk across Trust locations. The role requires monitoring networks, cloud services, and end-user devices, with opportunities to mentor junior colleagues and contribute to knowledge bases.

The position is full-time (37 hours/week, 52 weeks/year) Permanent, based at the Trust Central Office with travel to other locations as required.