Field IT Support Engineer – Onsite & UK Travel

QinetiQ Limited; Malvern; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Matched contribution pension scheme

Generous holiday allowance

Health Insurance

Dental Insurance

Private Medical Insurance

Employee discount portal

Job summary

QinetiQ Limited is seeking a Field IT Support Engineer for our Malvern site. You will ensure colleagues across the UK have the technology and support needed to perform critical work, including onsite hardware setup, installation, and issue resolution across a varied estate.

You will travel to customer and QinetiQ sites, manage your ticket queue, and work with IT teams to troubleshoot and resolve a broad range of IT issues in a dynamic environment.

Qualifications

• Experience in IT Support, Desktop & Infrastructure environments.
• Strong troubleshooting and problem-solving across IT technologies.
• Experience supporting Windows desktops and end-user devices.
• Familiarity with ticket management systems and service delivery processes.

Responsibilities

• Providing onsite IT support and technical troubleshooting across QinetiQ locations.
• Investigating and resolving hardware, desktop and infrastructure incidents and requests.
• Building, deploying and maintaining end-user devices and equipment.
• Supporting network infrastructure through basic patching and installations.
• Managing and prioritising your own workload and ticket queue per ITIL practices.
• Collaborating with wider IT teams and escalating issues where needed.

Skills

IT Support

Desktop Support

Infrastructure Support

Field Service

Windows OS

Ticketing systems

Education

Full UK Driving Licence

SC Security Clearance

IT qualification / apprenticeship / degree

Job description

QinetiQ Limited is seeking a Field IT Support Engineer for our Malvern site. You will ensure colleagues across the UK have the technology and support needed to perform critical work, including onsite hardware setup, installation, and issue resolution across a varied estate.

You will travel to customer and QinetiQ sites, manage your ticket queue, and work with IT teams to troubleshoot and resolve a broad range of IT issues in a dynamic environment.