Field IT Support Engineer

Altered Resourcing; Norwich; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A reputable technology services firm is looking for a Field IT Support Engineer to provide on-site support and troubleshooting in a hybrid work environment. The role involves installation and configuration of IT devices and supporting Telecoms projects. Candidates should be accustomed to working with M365 Active Directory and Windows and possess strong customer service skills. This position offers a competitive salary and a comprehensive benefits package.

Benefits

Guaranteed allowance for early starts/late finishes

Company vehicle

25 days holiday plus UK bank holidays

Contributory pension scheme

Personal Learning Plan

High-spec equipment

Subsistence allowance

Qualifications

• Experience with M365 Active Directory and Windows troubleshooting and support.
• Knowledge in upgrading laptops & desktops, anti-virus malware & web content filtering.
• Strong customer service and client-facing skills.

Responsibilities

• Provide on-site support and troubleshooting across sites.
• Install and configure new and upgraded IT and Telecoms equipment.
• Assist with IT Networking and Telecoms projects.

Skills

Active Directory

Windows

On-Site Support

Technical Documentation

Troubleshoot

Problem Resolution

Technical Support

Linux

Test Equipment

Internet

Tools

Cat5e/Cat6 cabling

DrayTek routers

Ubiquiti Wi-Fi

Job description

Job Description

Job Title: Field IT Support Engineer

Location: Hybrid working Norwich

We have an exciting opportunity with an established & still growing organisation who offer great training for a Field IT Support Engineer. This company can offer a great benefit package. They are a leading provider within their specialised sector.

Within this role you will be responsible for on-site support and troubleshooting across different locations. This includes installation and configuration of new devices, device upgrades and assisting with IT and Telecoms projects.

Key Responsibilities

• Provide on-site support & troubleshooting across sites.
• Respond quickly to emergency situations requiring in-person attendance.
• Deliver scheduled floor walking services to proactively support users.
• Install and configure new and upgraded IT and Telecoms equipment.
• Support installation of IT Networking and Telecoms projects.
• Assist with desk moves, internal office moves and office relocations.
• Support the on-boarding of new clients, new users and acquisitions.
• Build strong trusted in-person relationships with clients.
• Maintain accurate records in our PSA / RMM and documentation system.
• Provide on-site services where you will be primarily based.
• Assist our Service Desk and Provisioning teams when not travelling.

Experience and Skills Required

You should have experience with M365 Active Directory and Windows across troubleshooting and support. You should also have experience upgrading laptops & desktops and have knowledge of anti-virus malware & web content filtering solutions.

Other Experience Required

• Cat5e / Cat6 cabling: patching, termination & testing.
• Configuration and troubleshooting of DrayTek (or similar) routers.
• Configuration and troubleshooting of Ubiquiti Wi‑Fi (or similar).
• Experience liaising with third-party providers (e.g. Dell BT).
• Strong customer service and client‑facing skills.
• Experience working within formal processes (e.g. ISO 27001, GDPR).
• Comfortable working in a fast‑paced rapidly changing environment.

Remuneration and Benefits

• Guaranteed allowance per annum to cover early starts / late finishes
• Company vehicle
• Holiday entitlement: 25 days UK bank holidays
• Contributory pension scheme
• Personal Learning Plan
• High‑spec equipment provided
• Subsistence allowance

Working Pattern

• Standard hours: 9:00am - 5:30pm
• Flexibility required for travel, early starts and late finishes

Must reliably commute to or plan to relocate near Norwich before starting.

Please apply or contact Altered Resourcing for more info.

Key Skills

Active Directory, Technical Documentation, Windows, On‑Site Support, Test Equipment, Linux, Internet, Preventive Maintenance, Technical Assistance, Troubleshoot, Problem Resolution, Setup, hardware, Technical Support, UNIX

Employment Type: Full-Time

Experience: years

Vacancy: 1

Annual Salary: 30000 - 35000