Field IT Solutions Engineer – Onsite & Remote Installations

Focus Group (UK); Aylesbury; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Holiday Allowance - 24 days + bank & '

Hybrid working options - performance

Enhanced maternity, paternity and AD.

Paid volunteering day * regular events

Wider company benefits across health,

Job summary

Focus Group is seeking an IT Solutions Engineer for Buckinghamshire and surrounding areas. The role involves field-based work, providing IT installations and support to a range of customers from small businesses to larger enterprises.

You will work within the Technical Operations team to keep services running smoothly, lead projects within your area of expertise, and interact with customers daily to solve real problems. A clear growth path includes leadership and pre-sales opportunities.

Qualifications

• Experience in an IT support or delivery role.
• Subject matter expert in at least one of the listed areas (Networking, Server & storage or Cloud).
• Ability to design solutions within your area of specialization.
• Excellent troubleshooting and customer service skills.
• Willingness to travel and occasional overnight stays.

Responsibilities

• Provide a high quality customer experience, remotely or on site, when installing or maintaining ICT solutions.
• Act as escalation point for your area of expertise and handle complex faults.
• Collaborate with project management, 3rd line engineers and Service Desk Agents.
• Audit and document customers’ infrastructure to a high standard.
• Carry out site surveys and audits.
• Lead delivery of projects as part of a team, including larger/complex engagements.
• Mentor and support other engineers on project deliveries.
• Join customer calls for technical discussions, scoping and design.
• Document best-practice solution designs that meet customer requirements.
• Work with management, customers and vendors to deliver on project requirements.
• Collaborate with account management and service departments.
• Lead best practice in your subject area and keep up with industry changes.

Skills

IT support

Delivery experience

Customer-facing

Technical leadership

Tools

Networking

VLANs

Routing

Wireless

Meraki

SonicWall

Cisco

Aruba

Windows Server

Hyper-V

VMware

Microsoft 365

Azure

Intune

SharePoint

Job description

Focus Group is seeking an IT Solutions Engineer for Buckinghamshire and surrounding areas. The role involves field-based work, providing IT installations and support to a range of customers from small businesses to larger enterprises.

You will work within the Technical Operations team to keep services running smoothly, lead projects within your area of expertise, and interact with customers daily to solve real problems. A clear growth path includes leadership and pre-sales opportunities.