Field IT Solutions Engineer: Customer-Focused Projects

Focus Group; Shoreham-by-Sea; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Holiday Allowance

Hybrid working options

Enhanced parental leave

Volunteer day

Wide company benefits

Job summary

Focus Group is seeking an IT Solutions Engineer to join the Technical Operations team in a field-based capacity, covering Buckinghamshire, Bedfordshire and Berkshire. Location includes Shoreham-by-Sea with on-site and remote support for customer ICT solutions.

The role requires SME knowledge, project leadership, and a commitment to customer service. Training and career progression into Team Leader or Technical Pre-Sales are available.

Qualifications

• Experience in an IT support or delivery role.
• Subject matter expert in at least one of Networking, Servers & Storage, or Cloud.
• Full UK driving licence.

Responsibilities

• Provide a high quality customer experience, remotely or on site, when installing or maintaining a customer’s ICT solutions.
• Act as the escalation point for your area of specialism, taking on complex faults and escalations.
• Work regularly with project management teams, 3rd line engineers and Service Desk Agents.
• Audit and document our valued customers’ infrastructure to a high standard.
• Carry out and document site surveys and audits.
• Lead the delivery of small, medium and large projects as part of a team, remotely or on site.
• Lead and support other engineers on complex project deliveries.
• Join customer calls to contribute to technical discussions, scoping and design.
• Provide and document best-practice solution design that meets customer requirements.
• Work with management, colleagues, valued customers and vendors to deliver solutions that meet project requirements.
• Work closely with our account management and service departments.
• Lead best practice in your subject area, including training, documentation, our knowledge base and keeping up with industry changes.
• Act as an internal mentor and adviser in your area of expertise, supporting colleagues and providing technical leadership.

Skills

Networking

Servers & Storage

Cloud Services

Tools

Microsoft 365

Azure

Intune

SharePoint

Job description

Focus Group is seeking an IT Solutions Engineer to join the Technical Operations team in a field-based capacity, covering Buckinghamshire, Bedfordshire and Berkshire. Location includes Shoreham-by-Sea with on-site and remote support for customer ICT solutions.

The role requires SME knowledge, project leadership, and a commitment to customer service. Training and career progression into Team Leader or Technical Pre-Sales are available.