Field IT Maintenance Engineer – On-Site, Company Vehicle

Flotek; Coventry; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Company vehicle

Birthday day off

EMI Share Equity Scheme - own a slice

Charity give back day

Perkbox discounts

Job summary

Flotek Group, Coventry-based, is seeking an IT Maintenance Engineer to provide on-site and remote IT support. The role involves visiting partner sites, diagnosing incidents, performing preventative maintenance, and supporting the IT helpdesk from Flotek HQ in Bridgend where needed.

The ideal candidate has strong ICT background with 2nd line experience, hands-on on-site support, and a valid UK driving licence.

Qualifications

• Strong ICT background with demonstrable 2nd line (or higher) technical support experience.
• Significant hands-on experience delivering on-site IT support to business partners.
• Full UK driving licence and willingness to travel as part of the role.

Responsibilities

• Attend partner sites to diagnose, resolve and remediate IT incidents and service issues.
• Carry out proactive and preventative maintenance across hardware, software and network infrastructure.
• Troubleshoot and resolve complex issues relating to desktops, laptops, servers, networking and peripheral equipment.
• Install, configure and upgrade operating systems, applications and IT infrastructure components.
• Provide high-quality technical support to end users, both on-site and remotely.
• Act as a senior escalation point for technical issues, ensuring problems are resolved efficiently and effectively.
• Maintain accurate documentation relating to IT assets, site visits, maintenance activity and technical resolutions.
• Work closely with Helpdesk colleagues, Team Leaders and other technical teams to improve system reliability and service delivery.
• Ensure all work is completed in line with Flotek Group policies, security standards and industry best practice.
• Handle inbound partner calls and emails where required, providing calm, professional and effective technical assistance.
• Ensure all incidents, requests and faults are managed within agreed SLAs, with clear ownership and follow-up.
• Communicate clearly with partners, colleagues and management, providing regular updates and managing expectations throughout the lifecycle of an issue.
• Consistently deliver a world-class service experience and act as a positive ambassador for Flotek Group.

Skills

2nd Line support

On-site IT support

Troubleshooting

Customer service

Tools

Windows OS

Networking equipment

Remote desktop

Job description

Flotek Group, Coventry-based, is seeking an IT Maintenance Engineer to provide on-site and remote IT support. The role involves visiting partner sites, diagnosing incidents, performing preventative maintenance, and supporting the IT helpdesk from Flotek HQ in Bridgend where needed.

The ideal candidate has strong ICT background with 2nd line experience, hands-on on-site support, and a valid UK driving licence.