Field IT Engineer (2nd Line) – Onsite & Remote Support

Flotek; Wales; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Access to company vehicle

EMI Share Equity Scheme - own a slice

Day off for your birthday

Day off for other life's milestones

Give back day to support your chosen

Savings on gym memberships, shopping

Variety of social events

Opportunities for professional growth

Job summary

Flotek Group is seeking an IT Maintenance Engineer to service client sites from Pencoed and other on-site locations. The role combines field-based IT support with remote troubleshooting from Flotek HQ in Bridgend when not on site.

You will diagnose hardware, software and network issues, perform proactive maintenance, and ensure SLAs are met. A full UK driving licence and willingness to travel are essential as you join a fast-paced team dedicated to delivering world-class IT service.

Qualifications

• 2nd line or higher IT support experience.
• On-site IT support to business partners.
• Strong troubleshooting across hardware, software and networking.
• Full UK driving licence and willingness to travel.

Responsibilities

• Attend partner sites to diagnose, resolve and remediate IT incidents and service issues.
• Carry out proactive and preventative maintenance across hardware, software and network infrastructure.
• Troubleshoot and resolve complex issues relating to desktops, laptops, servers, networking and peripheral equipment.
• Install, configure and upgrade operating systems, applications and IT infrastructure components.
• Provide high-quality technical support to end users, both on-site and remotely.
• Act as a senior escalation point for technical issues, ensuring problems are resolved efficiently and effectively.
• Maintain accurate documentation relating to IT assets, site visits, maintenance activity and technical resolutions.
• Work closely with Helpdesk colleagues, Team Leaders and other technical teams to improve system reliability and service delivery.
• Ensure all work is completed in line with Flotek Group policies, security standards and industry best practice.
• Handle inbound partner calls and emails where required, providing calm, professional and effective technical assistance.
• Ensure all incidents, requests and faults are managed within agreed SLAs, with clear ownership and follow-up.
• Communicate clearly with partners, colleagues and management, providing regular updates and managing expectations throughout the lifecycle of an issue.
• Consistently deliver a world-class service experience and act as a positive ambassador for Flotek Group.

Job description

Flotek Group is seeking an IT Maintenance Engineer to service client sites from Pencoed and other on-site locations. The role combines field-based IT support with remote troubleshooting from Flotek HQ in Bridgend when not on site.

You will diagnose hardware, software and network issues, perform proactive maintenance, and ensure SLAs are met. A full UK driving licence and willingness to travel are essential as you join a fast-paced team dedicated to delivering world-class IT service.