Onsite IT Field Engineer — 2nd Line, Vehicle & Equity

Flotek Group; Ewenny; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Access to company vehicle

Inclusive EMI Share Equity Scheme -own

Day off for your birthday

Day off for other life's milestones

Give back day

Savings on gym memberships and Perkbox

Social events & team building

Opportunities for professional growth

Job summary

Flotek Group is seeking an enthusiastic, customer service–focused IT professional to join our team in a hands-on, on-site capacity with customers and remote support from Flotek HQ in Bridgend.

You will diagnose and resolve IT incidents across desktops, servers, networking and software, perform proactive maintenance, and act as a senior escalation point. A full UK driving licence and willingness to travel are required.

Qualifications

• Strong ICT background with demonstrable 2nd Line (or higher) technical support experience.
• Significant hands-on experience delivering on-site IT support to business partners.
• Excellent customer service and communication skills, both written and verbal.

Responsibilities

• Attend partner sites to diagnose, resolve and remediate IT incidents and service issues.
• Carry out proactive and preventative maintenance across hardware, software and network infrastructure.
• Troubleshoot and resolve complex issues relating to desktops, laptops, servers, networking and peripheral equipment.
• Install, configure and upgrade operating systems, applications and IT infrastructure components.
• Provide high-quality technical support to end users, both on-site and remotely.
• Act as a senior escalation point for technical issues, ensuring problems are resolved efficiently and effectively.
• Maintain accurate documentation relating to IT assets, site visits, maintenance activity and technical resolutions.
• Work closely with Helpdesk colleagues, Team Leaders and other technical teams to improve system reliability and service delivery.
• Ensure all work is completed in line with Flotek Group policies, security standards and industry best practice.
• Handle inbound partner calls and emails where required, providing calm, professional and effective technical assistance.
• Ensure all incidents, requests and faults are managed within agreed SLAs, with clear ownership and follow-up.
• Communicate clearly with partners, colleagues and management, providing regular updates and managing expectations throughout the lifecycle of an issue.
• Consistently deliver a world-class service experience and act as a positive ambassador for Flotek Group.

Skills

2nd line support

ICT background

customer service

troubleshooting

hardware & networking

communication skills

driving licence

Job description

Flotek Group is seeking an enthusiastic, customer service–focused IT professional to join our team in a hands-on, on-site capacity with customers and remote support from Flotek HQ in Bridgend.

You will diagnose and resolve IT incidents across desktops, servers, networking and software, perform proactive maintenance, and act as a senior escalation point. A full UK driving licence and willingness to travel are required.