On-Site IT Field Engineer — Flexible Hours + Car

Flotek; Ringway; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Company vehicle access

EMI Share Equity Scheme - own a slice

Birthday day off

Life milestone days off

Perkbox discounts

Job summary

Flotek Group is seeking an IT Maintenance Engineer to join our Manchester-based field team. The role combines on-site visits with remote support from our Flotek HQ, Bridgend, delivering high-quality IT maintenance and incident resolution.

You will troubleshoot desktops, laptops, servers and network issues, install and upgrade OS/software, and maintain documentation while meeting SLAs. A UK driving licence and willingness to travel are essential.

Qualifications

• 2nd Line (or higher) technical support experience in ICT.
• Hands-on on-site IT support to business partners.
• Strong troubleshooting across hardware, software and networking.
• Excellent written and verbal communication.
• Full UK driving licence and willingness to travel.

Responsibilities

• Attend partner sites to diagnose, resolve and remediate IT incidents and service issues.
• Carry out proactive and preventative maintenance across hardware, software and network infrastructure.
• Troubleshoot and resolve complex issues relating to desktops, laptops, servers, networking and peripheral equipment.
• Install, configure and upgrade operating systems, applications and IT infrastructure components.
• Provide high-quality technical support to end users, both on-site and remotely.
• Act as a senior escalation point for technical issues, ensuring problems are resolved efficiently and effectively.
• Maintain accurate documentation relating to IT assets, site visits, maintenance activity and technical resolutions.
• Work closely with Helpdesk colleagues, Team Leaders and other technical teams to improve system reliability and service delivery.
• Ensure all work is completed in line with Flotek Group policies, security standards and industry best practice.
• Handle inbound partner calls and emails where required, providing calm, professional and effective technical assistance.
• Ensure all incidents, requests and faults are managed within agreed SLAs, with clear ownership and follow-up.
• Communicate clearly with partners, colleagues and management, providing regular updates and managing expectations throughout the lifecycle of an issue.
• Consistently deliver a world-class service experience and act as a positive ambassador for Flotek Group.

Skills

2nd line support

On-site IT support

Customer service

Networking

Troubleshooting

Job description

Flotek Group is seeking an IT Maintenance Engineer to join our Manchester-based field team. The role combines on-site visits with remote support from our Flotek HQ, Bridgend, delivering high-quality IT maintenance and incident resolution.

You will troubleshoot desktops, laptops, servers and network issues, install and upgrade OS/software, and maintain documentation while meeting SLAs. A UK driving licence and willingness to travel are essential.