Field IT Engineer – On-Site Support & Networking

Tank Recruitment

Derby

On-site

GBP 32,000 - 42,000

Full time

3 days ago

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Job summary

Tank Recruitment is seeking an IT Field Service Engineer to support internal users across multiple sites, travelling between sites to install, configure and troubleshoot desktops, laptops and networked equipment. You will resolve issues remotely and on-site, ensuring SLAs are met and documentation is up to date.

The role requires strong customer service, proactive problem solving, and the ability to work independently in a dynamic, dispersed environment.

Qualifications

Strong experience supporting desktops, laptops and workplace IT equipment.
Good knowledge of Windows 10 and Windows 11.
Experience with Microsoft 365 administration and support.
Experience with application support and software installations.
Knowledge of servers, LAN/WAN networking and cloud-hosted solutions.
Experience supporting mobile devices across iOS and Android.
Knowledge of MDT for building and deploying desktops and laptops.
Understanding of firewalls, proxies and antivirus software.
Excellent troubleshooting, communication and customer service skills.
Ability to manage workloads, prioritise incidents and work independently.
A proactive, flexible and solution-focused approach.
Full UK/EU driving licence and willingness to travel between sites.

Responsibilities

Provide field-based IT support across multiple sites, covering desktops, laptops, mobile devices, printers, applications and meeting room equipment.
Build strong relationships with internal customers, proactively identifying issues and opportunities for service improvement.
Install, configure and maintain hardware, software and workplace technology.
Troubleshoot hardware, software, application and network issues, resolving incidents within agreed SLAs.
Monitor systems and networks to identify potential problems and take appropriate action.
Support the rollout of new applications, equipment and sites, as well as site decommissioning.
Maintain accurate technical documentation and ensure incidents are followed through to resolution.
Assist with more complex technical tasks, including cabling and equipment replacement.
Work collaboratively with IT colleagues and third-party providers to deliver effective support.
Adhere to company policies, processes and health and safety requirements.