Field Engineering Specialist – Diagnostic Lab Equipment

Roche; Birmingham; On-site; GBP 53,000 - 97,000; Full time

Job summary

Roche Support Network is seeking a Field Engineering Specialist to provide on-site technical repair and service for Roche product lines within the assigned territory. This field-based role requires up to 25% overnight travel, and the successful candidate will diagnose and resolve mechanical, hardware, software, and system failures while documenting activities for quality improvement.

The position requires a high school diploma with technical training or an equivalent degree and relevant

Qualifications

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
• 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking.
• Successfully training or certification as defined by RD Services Leadership and policy.
• Ability to travel, including some overnight travel, is required.

Responsibilities

• Showcase your expertise in technical repair for Roche assigned product lines.
• Offer valuable service to laboratory customers in your assigned territory.
• Provide routine technical support, on-site service and repair of Roche products.
• Serve as a customer contact for technical and service-related issues and perform preventative maintenance.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.

Education

High school diploma and technical training or equivalent

Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field + 1-2 years experience

Job description

Roche Support Network is seeking a Field Engineering Specialist to provide on-site technical repair and service for Roche product lines within the assigned territory. This field-based role requires up to 25% overnight travel, and the successful candidate will diagnose and resolve mechanical, hardware, software, and system failures while documenting activities for quality improvement.

The position requires a high school diploma with technical training or an equivalent degree and relevant