Resource Planning Coordinator

Manpower (United Kingdom); Sale; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Company pension scheme

Annual leave entitlement

Comprehensive training and ongoing dev

Job summary

Manpower (United Kingdom) in Manchester is seeking a Resource Planning Coordinator to join our busy Scheduling Team. You will coordinate and dispatch field engineers across a 24/7 operation, ensuring customers receive the right support at the right time while meeting service levels.

During the initial training period, you will be office-based in Manchester, transitioning to a 40-hour rotating 24/7 shift pattern with days, nights, weekends and public holidays.

Qualifications

• Excellent organisational and planning skills.
• Strong verbal and written communication skills.
• Ability to prioritise multiple tasks in a fast-paced environment.
• High attention to detail and accuracy.
• Good Microsoft Office skills, particularly Outlook and Excel.
• Strong problem-solving and decision-making abilities.
• Desirable Experience Scheduling, workforce management or resource planning experience.
• Service delivery, field service or customer operations experience.
• Knowledge of SLAs and operational performance measures.

Responsibilities

• Schedule and coordinate field engineer appointments and service visits.
• Monitor engineer availability and optimise resource utilisation.
• Manage emergency, priority and escalated service requests.
• Liaise with customers, engineers, partners and internal teams.
• Monitor work queues and service delivery performance.
• Resolve scheduling conflicts and minimise service delays.
• Maintain accurate records within scheduling and workforce management systems.
• Support operational reporting and continuous improvement initiatives.

Skills

Organisational skills

Planning skills

Verbal communication

Written communication

Microsoft Office

Problem-solving

Tools

Outlook

Excel

Job description

Resource Planning Coordinator Manchester | Full Time | Permanent Salary: £26,436.80 Basic + Shift Premiums + Overtime Opportunities Start Date: 16th November We are looking for a highly organised and customer-focused Field Engineer Scheduling Agent to join our busy Scheduling Team in Manchester.

In this role, you will be responsible for coordinating and dispatching field engineering resources across a 24/7 operation, ensuring customers receive the right support at the right time while meeting service level commitments and business objectives.

Key Responsibilities Schedule and coordinate field engineer appointments and service visits Monitor engineer availability and optimise resource utilisation Manage emergency, priority and escalated service requests Liaise with customers, engineers, partners and internal teams Monitor work queues and service delivery performance Resolve scheduling conflicts and minimise service delays Maintain accurate records within scheduling and workforce management systems Support operational reporting and continuous improvement initiatives

What We're Looking For Essential Skills & Experience Excellent organisational and planning skills Strong verbal and written communication skills Ability to prioritise multiple tasks in a fast-paced environment High attention to detail and accuracy Good Microsoft Office skills, particularly Outlook and Excel Strong problem-solving and decision-making abilities Desirable Experience Scheduling, workforce management or resource planning experience Service delivery, field service or customer operations experience Knowledge of SLAs and operational performance measures Personal Attributes Customer-focused and professional Resilient, adaptable and able to work under pressure Strong sense of ownership and accountability Comfortable working in a shift-based operational environment

Working Pattern During the initial training period, you will be office-based in Manchester, working: Monday to Friday, 08:00 - 16:30 Once fully trained, you will transition to a 40-hour rotating 24/7 shift pattern, which includes days, nights, weekends and public holidays.

Hybrid working may be available following successful completion of training, subject to business requirements.

Applicants must be flexible to work shifts and able to travel into the Manchester office as required.

Benefits £26,436.80 basic salary Additional shift premium payments for evenings, nights, weekends and public holidays Overtime opportunities to enhance earnings Company pension scheme Annual leave entitlement Comprehensive training and ongoing development Career progression opportunities within Operations, Service Delivery and Workforce Management Supportive team environment with real responsibility and impact Career Development This role offers excellent exposure to Workforce Management, Resource Planning, Service Delivery Operations, Major Incident Support and Performance Reporting, providing clear pathways into senior scheduling, workforce planning, operational leadership and service delivery management roles.