Field Engineer Apprentice (Level 3 Apprenticeship)

ZipRecruiter; City of Edinburgh; On-site; GBP 12,000 - 20,000; Full time

Job summary

A global technology company in Scotland is seeking a Trainee Field Service Technician to join its Customer Service division, providing maintenance and repair services. The role offers a structured Level 3 Apprenticeship in Mechatronics Maintenance. Ideal candidates should possess GCSEs in English and Maths, a valid UK driving licence, and a strong interest in engineering. This position promises an exciting start to a rewarding career in modern industry.

Qualifications

• Strong interest in engineering and technology necessary.
• Valid UK driving licence is essential.
• Ability to work in varied environments and conditions required.

Responsibilities

• Install, maintain, and troubleshoot complex equipment and IT systems.
• Ensure outstanding service to customers as per Ricoh values.
• Collaborate with engineers and technicians for operational continuity.

Skills

Interest in engineering and technology

Communication skills

Self-motivation

Education

GCSE English and Maths at Level 4/Grade C

Job description

Overview

Job Description

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone

Role: Trainee Field Service Technician (Level 3 Mechatronics Maintenance Technician Apprenticeship)

Located: West Scotland

Package: Competitive

About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work.

Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today

What you will be doing

Are you passionate about engineering and technology? Do you enjoy solving problems, working with your hands, and learning how complex systems work?

If so, this is your chance to launch a rewarding career in one of the most exciting and fast-paced areas of modern industry.

The Trainee Field Service Technician role at Ricoh runs alongside a structured 42-month Level 3 Apprenticeship Programme in Mechatronics Maintenance. As a Trainee Field Service Technician, you’ll be part of Ricoh’s Customer Service division, delivering professional, efficient maintenance and repair services to our customers. You’ll work on a wide range of high-tech equipment, ensuring it performs to the highest standards while gaining valuable experience across electrical, mechanical, and IT systems.

• Install, maintain, and troubleshoot complex equipment and IT systems, resolving issues across electrical, mechanical, and electronic control systems.
• Embrace the core Ricoh value of Customer Centricity in ensuring customers receive outstanding service every time.
• Work collaboratively with engineers, technicians, and key stakeholders to ensure seamless and efficient operational continuity.
• Driving self-improvement and continuous professional development in order to keep up with ever-changing demands in the technology sector and the rapidly expanding portfolio of products and services that Ricoh support.

We are an equal opportunities employer

What you will need

• GCSE English and Maths at Level 4/Grade C
• A strong interest in engineering and technology, coupled with a desire to work in a technical setting
• Valid UK driving licence - essential
• Ability to communicate well
• Willingness to work in varied environments and conditions
• Demonstrates strong self-motivation and takes initiative

We are open to discussing adjustments to the recruitment process if needed.

No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, gender reassignment, race and/or belief, marital status, maternity, or other protected characteristics. Diverse approaches, perspectives and experiences make us more innovative and help us better understand the needs of our customers. To empower you to bring your full to work, we have employee-led affinity groups that explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh